Folders not uploadable

[pixiupl]

Im too furious to write clear way. The issue Im facing constitues as solid ground for civil action against Dropbox for not delivering what they promised/took money for.

Once logged in, click on Upload > Folder > (select folder) > OK and ...... nothing !!!!!!!

When I do: Create folder > upload files; it works like a charm but its workaround; not very comfortable one (esp. with huge folders)

NOW:

Im IT pro with well over 12 yrs of exp so do not try to tell me its my and/or my hardware's fault!Also donbt ask me for things like contact someone; no I will not do it. Im reporting bug and its Dropbox rep responsibility to follow up with me not way round! My email is on my profile.

[Walter]

Hey @pixiupl - sorry to hear you're having issues with this.

May I ask how large is the folder you're trying to upload? I'm only asking as there's a size limit for uploads on the website.  

If you ensured that the folder is within the limit, you could try clearing your browser's cache or using another browser to perform the folder upload. 

Let us know how it goes!

[pixiupl]

hey @Walter thank for quick reply 🙂

Folder I want to upload is just under 10MB so not much.

[Walter]

Thanks for clarifying that for me @pixiupl 

Did you get the chance to give my suggestions a go yet? 

[pixiupl]

@Walteryes, Ive done what you asked for.

Firefox: logged to dropbox and am presented with directory listing. Am able to browse my (online) files,  up(down)load, regroup, create folders etc. But NOT upload folders

Brave/Chrome/Safari: absolutely same odd behaviour.

Listen @Walter, I truly understand your willingness to help and appreciate it, but this issue is REALLY showstopper to me. As such Im are looking for new cloud storage. Kindly ask for full refund. This is the end of it. Refund, let us export our data, and then I will be gone.

This has been awesome 15 years of me using DropBox. Ive been with you from your beginings. Its time to move on.

EDIT: I just cancelled my subscription through Google Play Store

[Hannah]

I'm sorry to hear about your experience, @pixiupl.

If you'd like to pursue a refund, you can contact our support team directly through this page, as we do not handle such sensitive, account specific issues on the Community.

Otherwise, we'd be happy to assist you in resolving the issue you're having, if you'd like.

Thanks.