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Angus P.1's avatar
Angus P.1
New member | Level 1
10 years ago
Solved

I am getting a 5xx error. Can you help?

Hi,

have searched forum and seems to be a common thing but no answers given anywhere?

I am getting a 5xx error and cannot synchronise files - please advise.

 

Many thanks.

7 Replies

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  • I am getting a 5xx error and cannot synchronise files 2

    other accounts are operating normally

  • Vladimir I.2's avatar
    Vladimir I.2
    New member | Level 1
    10 years ago

    Same issue here—several external users (Outside of my team) getting a 5xx error and are unable to see files.

  • Sue E.1's avatar
    Sue E.1
    New member | Level 1
    10 years ago

    I am getting that same error message. It's been like this for over 3 hours. Dropbox is crucial to my work. Nobody seems to have a solution.

  • pete l.3's avatar
    pete l.3
    Helpful | Level 6
    10 years ago

    me too, all day. dropbox app can't connect & I can't login to my account online either.

    Strangely though, I have a free account too, and that is fine, I login to that one no problem….

    I'm in Sweden

  • Angus P.1's avatar
    Angus P.1
    New member | Level 1
    10 years ago

    Hi Dropboxers - update - 1 day later and still no access... but error is now a "500 error".

    Don't know if this is better or worse!

    Anyone else got access back?

  • Melinda P.4's avatar
    Melinda P.4
    New member | Level 1
    10 years ago

    Dropbox is giving our team a 5xx error today, it's almost impossible to sign-in to access my account online, and when successful, navigating folders is so slow or simply gives up and hangs. 

    Are other users have this problem today too?

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