cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I do not see "Make available offline" when I right click on Mac Sonoma 14.5

I do not see "Make available offline" when I right click on Mac Sonoma 14.5

timothec
Explorer | Level 4

Just downloaded Dropbox to work from home on various edits. The company I work for has a dedicated Dropbox, and I've been able to access it from a web browser for a while.

However, it would now be preferable that I access it directly through my computer. I've tried storing the files locally, but I am not able to find the "Make available offline" option. I've restarted my computer countless times, re-installed Dropbox and played around with settings to no avail.

Any help is appreciated!

 

Thanks!

9 Replies 9

Walter
Dropbox Staff

Hi there @timothec - sorry to hear you're having issues with this.

 

Could you clarify the version and the status of the Dropbox desktop app as shown in your menu bar?

 

Also, what plan are you on at the moment? 

 

If you could send us a screenshot of the options you get when you right click on your files in the Dropbox folder on your computer too, I'd appreciate it.

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

timothec
Explorer | Level 4

Hi Walter!

The version of my Dropbox app: v202.4.5551. It currently shows all files as being "up to date"

I am on the "Business plus" plan

 

Thank you for your help!Screenshot 2024-07-11 at 9.42.57 AM.png

Nancy
Dropbox Staff

Hope it’s OK to jump in, @timothec.

 

From what I can see, all context menu options are missing from your Dropbox folder. 

 

Can you also relaunch your Finder this way, and let me know if it helps?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

timothec
Explorer | Level 4

Hi Nancy,

Thank you for your help.

 

Just tried this and it unfortunately did not change anything.

Megan
Dropbox Staff

Hey @timothec, would you mind trying out an advanced re-install and let me know if that changes anything?


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

timothec
Explorer | Level 4

Hi Megan, 

I restarted the computer a few times after having done this and it still doesn't work...

I did notice that files seem to store locally once I open them. But I still can't see the "Make online/Make offline" option

Megan
Dropbox Staff

Hey @timothec, would you mind sending me another, full-screen screenshot of you right clicking on a file/folder please? 

 

I'd just like to make sure the path looks correct. If it does, then we can take this to ticket, in order to have our specialized team look into this. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

timothec
Explorer | Level 4

 

There you go!

Screenshot 2024-07-11 at 6.18.36 PM.png

Megan
Dropbox Staff

I just created a ticket on my end for you @timothec.

 

I'll be happy to continue there, thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    timothec Explorer | Level 4
What do Dropbox user levels mean?