I need help with deleting a shared link. Can you help?

[juanperez22 p.]

Hello,

Please, I need you to help me delete a linnk i have posted from another account. I have sen several email to abuse@dropbox but nobody answers me. I erased my lsat account hoping the link eliminates but if did not work. Please help me.

My email is [personal information removed for security reasons]

[Mark · Accepted solution]

Deleting the account will kill the link because the files are also deleted. 

If its still working then you've not deleeted the right account. 

You can delete links at www.dropbox.com/links

Note sending emails to abuse wont work - as it is not an abuse. 

You need to log a ticket at www.dropbox.com/support and track at http://dropbox.zendesk.com . However, unless you send the ticket from the account the link is owned by they wont be able to do anything.

[juanperez22 p.]

Hello,

When I log in with my other accout, it seems that I am not sharing any link or file. However I copied the link to check if it is still online and I can see it. To that regard, I am not sure how the link is online if I cannot see and shared links from my accounts.

Could you please sugest me any solution?

Thank you very much in advanced for your help.

[Mark]

How can you log in to it? You said you'd deleted it. 

If you havent actually deleted it and are looking at it while still logged in chances are its actually not a link at all but just showing you the file yourself. 

Try and view the file from a machine without any Dropbox software installed or logged in at all.

[juanperez22 p.]

Hello Mar,

Than you for the fast response. That is the main issue. That I try viewing the link from another computer and i am able to see the file.I am really not able to delete the video. Please, know that for my error the integrity of a person is being and this affects the integrity of a person is being injured. May I send you the link in an email privatly? I do not know how to proceed...

Thank you very much,

Regards

[Rich]

May I send you the link in an email privatly? I do not know how to proceed...

No, because we do not work for Dropbox. You should follow the links that Mark posted above and contact Support.

[juanperez22 p.]

Thank you very much. However everything is really fristrating because I opened a ticket 6 days ago and nobody is answering me. Right know there is a hard and bad video in Dropbox that i shared my mistake and I am finding my self that nobody from Dropbox is helping me.. except you Rich and Mark.

Thank you

[juanperez22 p.]

How is it possilbe if I have deleting all the items from my account, deleted the account, and opened it again, (with nothing inside) that i when i copy and paste the link in another computer, I can still see the video?

[Rich]

Where are you copying the link from? If you deleted the link, file and account, there should be no place left that you can copy the link from. Are you sure the account you deleted is the one that was used to generate the link?

[juanperez22 p.]

Hi Rich, I am pretty sure.

When I did the mistake, i copied the link jsut to check that I was able to delete it. I have the doubt that you are telling me, that that maybe I have shared the link from another account. However, I do not recall having more than one account in Dropbox. Is there any way to track down the account that posted the link?

Thank you for your help in advanced.

Regards