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Large directory not synching with cloud after OS reinstall
After recovering from a corrupt Windows 11, when I reinstalled Dropbox, most of my directories synchronized and were available both on my laptop and in the cloud. My 247GB photos directory did not. All the photos are available in Dropbox in the cloud, but aren't synching. I also have a directory of these photos on my laptop. What are my options for getting them to synch again without causing duplicates? If it makes a difference, in the meantime, I have these photos along with newer ones backed up with Dropbox. Thanks for your help.
7 Replies
- Hannah
Dropbox Community Moderator
Hey TooMuch2Do914, thanks for reaching out to us.
If I understand correctly, this directory is currently saved to your account online, but hasn't synced to your local Dropbox folder, right?
If so, does the name of the directory contain any of the characters in this article?
And what is the sync status of the Dropbox application at the moment?
You can hover over your Dropbox icon, to see this info.
Let me know what you find.
Correct, the directory is online but has not synched to my laptop. The only special character is a hyphen. Synch status is up to date. Version is Dropbox 209.4.3661
- Jay
Hi TooMuch2Do914, is the folder enabled in the selective sync settings in the Dropbox desktop application?
When I click on the Dropbox app icon to bring it up, I get a tiny circle for a second and then it disappears. Should I uninstall and reinstall?
- Nancy
TooMuch2Do914, can you try to reboot your computer first and then try to open your app preferences again? If that doesn’t help either, you can reinstall the Dropbox app next.
- Thanks. I'll try that next.
- Megan
Let us know how this went, and what you tried on your end TooMuch2Do914!
