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Live Photo’s not backing up

Live Photo’s not backing up

Michaeljon
Explorer | Level 3

I have the iOS app installed on my phone, and in my settings I have Camera Uploads on (with HEIC set to upload as jpg). Videos and screen-shots are uploading without a problem but it seems since the end of May my normal photos aren’t uploading.

I’ve tried restarting my device and have cleared the app cache. Does anyone else have any ideas what to try?

3 Replies 3

Re: Live Photo’s not backing up

Jay
Dropboxer
Hi @Michaeljon, thanks for messaging the Community!

Could you check the Camera Uploads settings and the video settings specifically to see if there's an option for Live Photos?

A screenshot showing that page would help greatly.

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Live Photo’s not backing up

Michaeljon
Explorer | Level 3

Thanks @Jay, screenshot below.  I've got it set to Back Up all, with HEIC to be saved as JPG but for some reason that change in format isn't working.  I can tell it is backing up images as this screenshot is in my dropbox already!

 

IMG_4149.PNG

Re: Live Photo’s not backing up

coelho
New member | Level 2

Having exactly the same issue and settings. Normal photos are immediately backed up, live photos not.

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Top contributors to this post

  • User avatar
    coelho New member | Level 2
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    Michaeljon Explorer | Level 3
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    Jay Dropboxer
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