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Online Only Files Reverting Back to Local

Online Only Files Reverting Back to Local

92cafe
Explorer | Level 4

Hi Community ! I'm having an ongoing issue where any file or folder that I smart sync as 'online only' reverts back to local almost immediately. For a moment the file icon with show that it is an online only file, and moments later I will get the blue sync icon, and then the files will redownload to my computer and become local.

 

Im using a mac, and not using any antivirus software that might interfece. I'm also not opening any of the files, they revert to being local files without my opening them.

 

I cant seem to find any support on this specific issue so any help would be very much appreciated - thanks !

1 Accepted Solution

Accepted Solutions

Re: Online Only Files Reverting Back to Local

Jay
Dropboxer

Hi @92cafe, thanks for messaging today!

 

It sounds like you could be experiencing this issue on your device.

 

I'd recommend checking out all of those possibilities to see if they could be the cause.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

17 Replies 17

Re: Online Only Files Reverting Back to Local

Jay
Dropboxer

Hi @92cafe, thanks for messaging today!

 

It sounds like you could be experiencing this issue on your device.

 

I'd recommend checking out all of those possibilities to see if they could be the cause.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Online Only Files Reverting Back to Local

92cafe
Explorer | Level 4

Thanks for your help - it was the browser extention on 3rd party software. I removed the dropbox folder from the software browser, made the smart sync adjustment, and once synced reopened my 3rd party software and readded dropbox to the browser. The issue was then resolved.

Re: Online Only Files Reverting Back to Local

Jay
Dropboxer

Thanks for the update, I'm happy to hear that the issue has been resolved now, @92cafe!

 

Enjoy the remainder of your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Re: Online Only Files Reverting Back to Local

dreamboxdownunder
New member | Level 2

"it was the browser extention on 3rd party software. I removed the dropbox folder from the software browser,"

What does this mean?

Thanks a lot 

Re: Online Only Files Reverting Back to Local

Jay
Dropboxer
Hi @dreamboxdownunder, this means that another application on the computer was requesting the files to be downloaded from Dropbox, causing them to become local files with Smart Sync.

The browser extension would have been part of that app. The user essentially prevented the app from accessing the Dropbox folder so that this wouldn't happen again.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Re: Online Only Files Reverting Back to Local

jayeproximacro
Explorer | Level 4

I don't understand how to correct this problem.  I'm having the same issue.  Drop box reverts to local files.  I'm constantly having to change the setting.

Re: Online Only Files Reverting Back to Local

92cafe
Explorer | Level 4

In my case it was a 3rd party software (Adobe Premiere) - it has a browser within the software and it was taking files from my dropbox. So everytime I would open that software, it would bring the offline files back online.

Check if you have a software like this that has a browser within it.

Re: Online Only Files Reverting Back to Local

Oliver F.3
Helpful | Level 6

I don't know how to check whether any of my third party software has a browser in it. Can you explain how to do this?

Re: Online Only Files Reverting Back to Local

cw1062
Helpful | Level 5

Hi, I am having this same problem but on Windows.  Like Oliver F.3 said, I don't understand how to check if a 3rd party software has a browser in it?  Does anyone know how to search for this?  Thanks!

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    Oliver F.3 Helpful | Level 6
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