cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Organizing your research is important to easily review and share it. Learn how Kim uses Dropbox to gather and organize her research right here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1
Ask
2
Reply and help

Photo Upload Android

Photo Upload Android

RamblinHawk
Explorer | Level 4

Good morning. I'm using Dropbox for Android version 242.2.2. For about the past month, I've been getting this message on my photo uploads: "Waiting for Wi-Fi." Uploads work just fine over cellular data, but I don't want to use cellular data. My Wi-Fi works just fine otherwise. Other apps (OneDrive) that automatically upload my photos over Wi-Fi work just fine. I've uninstalled and reinstalled. Any other ideas?

Screenshot_20210716-084407_Dropbox.jpg

8 Replies 8

Re: Photo Upload Android

Hannah
Dropboxer
Hey @RamblinHawk, thanks for posting in our Community!

Since the photos are getting uploaded, when you're connected to mobile data, but not your WiFi, this looks like an issue with the specific connection.

Have you tried connecting to a different WiFi connection, to see if that works?

Let me know what you find.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Photo Upload Android

RamblinHawk
Explorer | Level 4

Yeah, I've tried on probably a dozen different Wi-Fi networks. Same issue. Again, other apps work fine on all of these Wi-Fi networks, including ones that upload photos in the background.

 

Re: Photo Upload Android

Hannah
Dropboxer
I see. Thanks for the update on this!

Can you try uninstalling the Dropbox app, restarting the device and reinstalling it, to see if that helps?

Just keep in mind that if you have a free Basic account, there's a limit of 3 connected devices, so make sure you have 3 or less, before you uninstall.

You can check that in the security tab of your account settings.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Photo Upload Android

RamblinHawk
Explorer | Level 4

Thanks. I have a paid Dropbox Plus account. I uninstalled, restated, and reinstalled. Same problem. "Waiting for WiFi." Wifi is connected and working fine with literally every other app on my phone.

 

Re: Photo Upload Android

Hannah
Dropboxer
I see, thanks for the update again. 

Mind if I reach out to you via email, so we can look into this a bit closer?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Photo Upload Android

RamblinHawk
Explorer | Level 4

Sure, that's fine.

Re: Photo Upload Android

Hannah
Dropboxer
Perfect, I just reached out to you, so make sure to check your emails!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Photo Upload Android

HappyOctopus
Dropboxer

@RamblinHawk Did you ever make progress here? One thing to try would be to follow the instructions at https://support.google.com/android/answer/9654714?hl=en#zippy=%2Ccontrol-data-use-with-metered-wi-fi to "Control data use with metered Wi-Fi" and mark your Wi-Fi network as "Treat as unmetered" and see if that changes anything. When you experience this issue are you using a VPN, accessing the Wi-Fi via tethering to another device, or anything like that?

Who's talking

Top contributors to this post

  • User avatar
    HappyOctopus Dropboxer
  • User avatar
    Hannah Dropboxer
  • User avatar
    RamblinHawk Explorer | Level 4
What do Dropbox user levels mean?
Need more support?