Scanned Document as PDF just does not upload on Android App (Samsung smartphone)

[davidbsp]

Dropbox Pro user here.

I am camera-scanning a document with my phone and trying to upload it as a PDF to my Dropbox folder.

The upload progresses really quickly all the way until 100% (no network issues here, using Wi-Fi), but it gets stuck "Sending..." at 100% and just never finishes the upload.

I confirm that I can upload regular files (including PDFs) from my phone to Dropbox, and I can scan into JPG files and upload them.
It's only the PDF scanning option that isn't working, as far as I can tell. I suspect that the cause is the OCR post-processing...

Things I've tried (none of them worked):

- Killing the app
- Clearing the app cache
- Using Data connection instead of Wi-Fi
- Restarting the phone

- Updating the App: it is already at its latest version

Phone Model: Samsung A54
Android App Version: 352.2.2

Has anyone else had the same issue or is this specific to me?

Would really appreciate some help to solve this.

[Hannah]

Thanks for bringing this to our attention, @davidbsp.

Are you having this issue with any scan that you're trying to save as a PDF, or just this particular file?

Have you tried uninstalling the app, restarting the device and then reinstalling it, to see if that helps?

Keep me posted.

[davidbsp]

Hi @Hannah,

It happens with any scan that I try to do.

I followed your suggestion: uninstalled, restarted the phone, reinstalled.
It didn't work, the issue persists.

[Hannah]

Hey David, thanks for the update.

We did have some issues with the mobile app and our website today, which might have affected you as well, but they seem to be resolved.

Can you try again and let me know what you find?

[rmpw]

We are having the same issue, every time we attempt to scan in a document as a pdf, the blue bar indicates its fully uploaded but it just freezes at 100% and the file does not appear in dropbox.  We've noticed this problem before and normally we would re-scan the item or restart the app and it would upload fine but now nothing is working.  We use an s22 ultra.

[Nancy]

Sorry to hear the same thing happens to you, @rmpw. 

Besides restarting your mobile app, have you tried clearing its cache and reinstalling it on your device?

What’s the app version that your Dropbox app is currently running?

[rmpw]

It says the app version is 352.2.2.

Tried clearing the cache, force stopping the app and ultimately uninstalling the app and then reinstalling it... still will not upload document scans created in the app.

[Nancy]

Hmm, I see. 

Are you able to manually upload other files in general, or are you having an issue with that, too? 

If possible, I’d like you to check this via another WiFi network, and/or cellular data. Does that seem to make a difference?

[davidbsp · Accepted solution]

I was able to manually upload files in general (including PDFs) as mentioned in the original post.

Today, when I checked my Dropbox, all of the PDF scans that I tried to do yesterday were suddenly in my folder, and scanning documents to PDF is now working again somehow...

It looks like there was a temporary server-side issue that has now been solved.