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There was an issue communicating with your photo library

There was an issue communicating with your photo library

adityadineshsaxena
Explorer | Level 4

I have recently started facing this issue on Dropbox where my camera uploads haven't been happening for a while. I landed onto this forum and searched a few solutions

 

1. Reinstall the app - worked, but then the issue appeared again right after I switched to another app and came back to dropbox to monitor my uploads. I cannot do this everytime dropbox has an issue

2.  Tried to "Clear cache" - didn't resolve the issue

3.  Turned off Camera Uploads and turned it back on. Didn't fix the issue

4. Restarting - didn't fix the issue

5. Tried to change from HEIC to JPG and vice versa - that didn't resolve the issue either

 

My recourse - I have just sat on my phone for 30 minutes and uploaded all remaining pictures via Solution #1 and now I'm hoping I'll get the answer answer because there doesn't seem to be any permanent fixes.

6 Replies 6

Re: There was an issue communicating with your photo library

Walter
Dropboxer
Hey there @adityadineshsaxena, thanks for joining our Community and happy Monday!

Since you've already done some troubleshooting, could you also try completely uninstalling the mobile app from your device and installing it anew?

Let me know how it goes!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: There was an issue communicating with your photo library

dogopurr
New member | Level 2

Same issue here.

*Deleting and reinstalling app is not helping.

Re: There was an issue communicating with your photo library

adityadineshsaxena
Explorer | Level 4

Deleting and reinstalling has not been working - it works temporarily, then I switch the app to another one and come back to Dropbox - it stops working.

Re: There was an issue communicating with your photo library

Walter
Dropboxer

In that case, could you try removing Dropbox from the Files app's locations and adding it back again?

Let me know if that helps @dogopurr & @adityadineshsaxena!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: There was an issue communicating with your photo library

tibarnhill
New member | Level 2
I’m having the same problem, and I have tried all the same things to fix it, and have had the same results. HELP!

Re: There was an issue communicating with your photo library

adityadineshsaxena
Explorer | Level 4

I wanted to share what has been recently working for me - it's a really dumb trick. So, I have to reinstall and then login and make it work for all the older files by selecting "All images (or something like that)".

 

As I have mentioned before, this is the time when new images will stop being uploaded. So, then I had to reinstall the app again (and remind myself to not take a picture meanwhile). When I I have reinstalled the app, the option I need to choose is "New photos from xx July 2021". Thats when my dropbox will always pick up the new photos. It's sad but that's how it's been working for me thus far. 

Who's talking

Top contributors to this post

  • User avatar
    adityadineshsaxena Explorer | Level 4
  • User avatar
    tibarnhill New member | Level 2
  • User avatar
    Walter Dropboxer
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    dogopurr New member | Level 2
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