View Only link is not loading folders from an app and the browser freezes

[REL_IT]

Hi Community,

Iam a Dropbox Plus user and I have shared one of my app's folder using the view only link option which allows anyone who has the link to view the same. But the generated view only link is kind of malfunctioning in following ways.

1. Multiple Duplicate folders are shown whereas in actuall APP no such folders
2. Loading for a long time yet not fully done.
3. Browser freezes after sometime.

Note: I confirm I have signed out from dropbox account, tried Firefox, chrome and Edge in Incognito and normal login. (clearing all time cookies as well.)

Please help if anyone else had faced the same issue.

[Hannah]

Hey @REL_IT, thanks for joining the Dropbox Community!

Can you let us know more about this app? Is it an API app that you created?

Do the folders/files appear correctly when you're viewing them from your All files page?

Keep me posted.

[REL_IT]

Sorry for the confusion , its not APP I meant one of the shared folder in the dropbox. When i tried to share that via the view only link Iam facing the above mentioned issue.

[Hannah]

Thanks for the clarification, @REL_IT.

If you delete the link and create a new one, do you see the same thing?

Also, is it possible to send us a screenshot of how the actual folder appears in the All files page (if it doesn't contain any personal info)?

[REL_IT]

Yes I have deleted and re-created , it didnt solve the issue. And i have checked these folders in dropbox online app and desktop app which are normal and as expected. It is the view only that are causing issue.

In All files i can see a folder eg A. But in view only i see multiple A. Also the loader is showing for more time and freezes the browser.

[Megan]

Hey @REL_IT, you mentioned that when checking both the app and online in your All files page, you can see the folder as is. 

However, can you clarify more about the "view only that's causing the issue"? 

Do you mean that the screenshot you attached above is when you try to click on the shared link? 

If you could walk me through the steps that you follow, that'd be great. 

[REL_IT]

Yes when i click on the view only link , you can see the duplicate files and folder that are being generated incorrectly whereas the local and online desktop app has correct folder.

Please note that the link is always loading and freezing the browser with these dups.

note: refer to the screenshot uploaded earlier.

[Walter]

Hey @REL_IT - sorry to jump in here, but have you tried clearing your browser's cache or using another browser since you first noticed this? 

[REL_IT]

Hi @Walter - Thats okay, Yes I have cleared all time cache and also different browsers. Nothing helps here and its very critical and still waiting for a way to resolve this.

[REL_IT]

TO reconfirm I deleted the link and created a new view only link and cleared all time cache from both basic and advanced. Tried to load the link and its the same issue. Please check the screenshots. (Duplicates and also no action on clicking the folders as well).