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Website freezes, when I try to upload files

Website freezes, when I try to upload files

psiboxer
Helpful | Level 5

Hi All - I've created a folder on the dropbox website (not the app) and uploaded several folders.  Now trying to upload a series of Jpegs and random doc files, etc.  When I select the files, the whole webpage freezes and won't respond until I refresh.  This behavior repeats each time.

1 Accepted Solution

Accepted Solutions

Re: Website freezes, when I try to upload files

psiboxer
Helpful | Level 5
6 Replies 6

Re: Website freezes, when I try to upload files

Hannah
Dropboxer

Hey @psiboxer, thanks for bringing this to our attention.

 

I'd suggest you try from a different browser, or from a private browsing window, to see if you get a different behavior.

 

If so, you can try clearing the cache of your browser, which should help.

 

Let me know how it goes!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Website freezes, when I try to upload files

psiboxer
Helpful | Level 5

Thanks - I actually found the upload started if I waited for about 2 minutes.  But it's poor development.  The site really should have a message or something that says it's preparing for the upload...

Re: Website freezes, when I try to upload files

Walter
Dropboxer

Hey @psiboxer, sorry to jump in, but does the same behavior persist on other browsers too?

 

Also, how many files are you trying to upload in one go? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Website freezes, when I try to upload files

psiboxer
Helpful | Level 5

@Walter @Hannah  - When I switch from Safari to Chrome, the page no longer freezes.  However, I get a bunch of incompatibility errors on the file.  I'm trying to upload a Photos Library from my Mac to Dropbox to save space.  However, it seems Dropbox is pretty particular about what it's willing to store.  When I say skip the incompatible files, it starts uploading ~7500 files instead of the one photo library.  Granted, it's 16GB, but that's exactly why I need to put it in the cloud to save space.

Re: Website freezes, when I try to upload files

Walter
Dropboxer

Thanks for the additional information @psiboxer - much appreciated.

 

I just wanted to mention that it's not really recommended to put your Photos Libraries to Dropbox. You can find more information about this here and here

 

I hope this helps to some extent. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Website freezes, when I try to upload files

psiboxer
Helpful | Level 5

Fair enough.

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    psiboxer Helpful | Level 5
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