Why is my syncing on my computer so slow?

[yoavain]

All started last week, with a missing file. File that was on one PC, was missing in another PC. Anything I try did not work. Renaming, moving, etc. (File was available via web)

So I unlink the second PC, moved the dropbox folder, and reinstalled it.

I'm now waiting for more the 3 days for ~8GB, in around 4000 files.

If I look at the traffic, it seems to be working very hard downloading. If I look at the folder size, it varies between 300MB to 3GB, including a few weird occasions where folder size reducted back to ~1GB.

[Walter]

Hey there @yoavain  - sorry to hear about this.

Could you try changing your bandwidth settings and let me know if the issue persists? 

If it does, please send me a screenshot showing the exact status of the app on your computer so I can have a further look into this for you.

Spoiler

You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.

If you do not see this then can you please let me know what the message being displayed reads?

Thanks!

[yoavain]

Thanks for the reply @Walter,

However, I already change both download and upload to no limit.

The tray icon shows the blue sync.

When pressing it, the popup shows "Syncing 3174 files".

It stays like that (with the same number until I restart DropBox). After restating it, it shows another number.

I can see in the network that it download very fast.

[Walter]

I guess that's normal @yoavain!

If you see this happening after you're fully synced (your app would state that it's "up to date" in that case), please log a ticket with our team so we investigate further.

You can do so from the following page:

https://www.dropbox.com/support

In any case, please keep me posted!

[exarus]

You may try to archive small files. It will help with performance dramatically!

[yoavain · Accepted solution]

I went through the Q&A here:

https://help.dropbox.com/syncing-uploads/files-update-issues

Last item there (#13) suggested there's a known issue with ESET antivirus. After disabling it, it took 15 minutes to all files to be synced.

Thanks for the help.

[exarus]

Antivirus bring more pain than help nowadays 😄

[uws]

My computer was taking DAYS to sync. I contacted dropbox support. They told me I had 'opted-in' to be included on early releases for new Dropbox features (which I don't remember doing!) This is found on dropbox.com setting - general.

I unclicked the box and sure enough, the problem was solved in short order.