Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
If I start a new Word document ("Document 1") and go to save it to a Dropbox folder with a new name ("The saved document"), the document window will have the new name across the top for a couple of seconds and then it goes back to 'Document 1'. The file will appear in the dropbox folder but it will be empty. Same thing happens saving other documents - I end up with empty docs. Sometimes it appears to work if I save it to another dropbox folder rather than the one I want to save it in, or perhaps it's just that it works after multiple attempts. But I'm finding it's easier to not save to dropbox at all, but save to my local drive then copy and paste it over. It's annoying. I have no problem saving to OneDrive or to the C drive so it seems to be a dropbox issue.
I have looked for solutions but can't find anything.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I am creating directly in Word and then trying to save them in my dropbox folder. I haven't looked on the website folders for them, next time it happens I will have a look and see.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I'm not sure what sounds good as I still can't save word documents to my dropbox folder on my computer which is the main reason I like dropbox. I don't want to save to the dropbox website.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
How do you create a word doc direclty from dropbox? That doesn't make sense. You open word, click new and word creates the doc. I have the same issue and it's super frustrating.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!