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fischgeek · ‎03-09-2017

Thanks, Mark. I frequently check the status of my ticket on zendesk. I hope they get to me soon! Cheers.

fischgeek · ‎03-09-2017

Interestingly, I just now heard back from Support. They have lifted my ban. I wonder who I have to thank for this "coincidence"? 😉

Jane · ‎03-09-2017

Hey fischgeek,

Thank you for getting in touch regarding that!

I can definitely have a look into your account through our Support Channel, so that I help you with that.

Once you reach out to us there, it'll be a pleasure to follow-up, if you provide me a ticket ID on your reply.

Looking forward to hearing from you.

Kind regards,

JaneA

Jane
Community Moderator @ Dropbox
dropbox.com/support

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Mark · ‎03-09-2017

.... the issue has been resolved already JaneA?

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fischgeek · ‎03-09-2017

Yes, thank you JaneA for your eagerness to assist. As Mark stated, the issue has been resolved.

hidbymyhat · ‎07-07-2017

Ok

Amr1 · ‎07-14-2017

I use my dropbox account to store my important stuff.. there are some files that i want to share (for example, a rar file named 'الاختراع' which contains 3 videos) but i can't because my public links are banned .. they are banned from a long time.

Rich · ‎07-14-2017

A first-time suspension for a bandwidth overage is 24-72 hours and will be lifted automatically. Each subsequent suspension lasts longer. If you're a Basic user, upgrading to Plus will also clear a bandwidth related suspension (because it increases your limit from 20GB/day to 200GB/day).

There are other reasons suspensions occur as well, and due to privacy concerns, the message will always say that it's bandwidth related. The file could have been reported as part of a DMCA request, it could contain a virus or malware, etc. There are many other reasons.

More info in this Help Center article: https://help.dropbox.com/share/banned-links

In these cases, the suspensions are not lifted automatically and you need to contact Support.

Open your ticket here: www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

Amr1 · ‎07-14-2017

When i enter the details and click submit ticket in the first link, I get nothing as you can see in the attached image .. and when i open the second link it says 'No requests found.'

Mark · ‎07-14-2017

Try www.dropbox.com/support instead to log it.

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Re: Banned Public Links

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Banned from sharing public links!

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Re: Banned from sharing links!

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