Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Thanks, Mark. I frequently check the status of my ticket on zendesk. I hope they get to me soon! Cheers.
Hey fischgeek,
Thank you for getting in touch regarding that!
I can definitely have a look into your account through our Support Channel, so that I help you with that.
Once you reach out to us there, it'll be a pleasure to follow-up, if you provide me a ticket ID on your reply.
Looking forward to hearing from you.
Kind regards,
JaneA
Jane
Community Moderator @ Dropbox
dropbox.com/support
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I use my dropbox account to store my important stuff.. there are some files that i want to share (for example, a rar file named 'الاختراع' which contains 3 videos) but i can't because my public links are banned .. they are banned from a long time.
A first-time suspension for a bandwidth overage is 24-72 hours and will be lifted automatically. Each subsequent suspension lasts longer. If you're a Basic user, upgrading to Plus will also clear a bandwidth related suspension (because it increases your limit from 20GB/day to 200GB/day).
There are other reasons suspensions occur as well, and due to privacy concerns, the message will always say that it's bandwidth related. The file could have been reported as part of a DMCA request, it could contain a virus or malware, etc. There are many other reasons.
More info in this Help Center article: https://help.dropbox.com/share/banned-links
In these cases, the suspensions are not lifted automatically and you need to contact Support.
Open your ticket here: www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).
When i enter the details and click submit ticket in the first link, I get nothing as you can see in the attached image .. and when i open the second link it says 'No requests found.'
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Hi there!
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