iPhone App Keeps Signing Out During Uploads

[Ryan429]

Hello,

I have an iPhone running iOS 17.2 and the app keeps signing me out during uploads. I have tried uninstalling the app, and reinstalling, but the problem persists. It’s frustrating to be almost completely finished uploading a large file, and then I look at my phone and it has signed me out.

[Hannah]

Hey @Ryan429, sorry to hear about this.

That is pretty strange and I can't duplicate it on my end - everything seems to be working for me.

Is this a very large upload in general? Multiple files and large ones?

Is it through Camera Uploads or are you uploading files manually?

Keep me posted.

[Ryan429]

I am uploading manually, and the file size is approximately 1GB.

[Hannah]

Do you see the same behavior with smaller files as well?

Also, can you check if you have at least 500mb of available storage space on the device itself, to make sure the app is working correctly?

[Ryan429]

Hello, it hasn’t done it with smaller files and I have the 2TB plan and have over 1TB of storage remaining.

[Jay]

HI @Ryan429, could you try clearing the cache, then uninstalling the app, rebooting the device, and re-installing it to see if this helps?