moved files causing syncing issue

[Nil]

Hi there , 

our company recently switched to business Dropbox. Not sure if that is the issue but ever since , some of us are having syncing problem , my Dropbox constantly shows 10,600 file syncing with no change. 

I tried many things ,eventually found if I right click on them one by one and click on "sync now" works for some but not for PPT and Word formats. 

I have tried the "fix hardlink" and "fix permission"

when I check on the syncing issues, there is a folder causing issue, seems syncing has stuck there , my boss the owner have moved it before uncaring it . It appears on my finder( I use Mac) and Dropbox app but it is not in my Dropbox.com account.

Unfortunately the folder is locked, she tried to unlock it , didn't work. I tried to share it with the owner , didn't work either. I re-installed my app , still no luck.

Is there any chance this is causing syncing issues? and any comment on fixing it please. 

At the moment I have to upload all of my work every day manually in the Dropbox online , because finder is not syncing online.

Thanks

Nil

[Hannah]

Hey @Nil, thanks for posting today and happy Monday!

Have you checked this article from our Help Center with info on how to fix syncing issues, to see if that helps?

Let me know how it goes!

[Nil]

@Hannah, 

yes I did all of everything in the article. 

can't do much about the name of the file as I am not the owner and the file is locked I can't change the name however this file has been there forever before being removed and we move to Dropbox business and I never had an issue with syncing . 

[Hannah]

No worries, Nil, may I reach out to you via email, so we can look into this a bit further?

[Nil]

I appreciate if you can Hannah. 
my email is [email address removed per the Dropbox Community Guidelines].
 
Thanks again for your help .

[Hannah]

Sure thing, Nil, I just reached out to you, so make sure to check your emails!