All folders and files gone after getting removed from Business team

[humayunmiir]

My previous subscription was cancelled somehow and all my files don't show anymore and Dropbox got logged out from all accounts. But if I click a link to any of the files, they still work. This happened after I was removed as a member from another Dropbox team.

Can I please know what's up with my account? If I buy back the subscription will it bring back all the folders how they were originally organised?

[Walter]

Hey @humayunmiir - sorry to hear about this.

It sounds like you were invited to join a Dropbox for Business teams account and upon that process you chose to join the team with your existing account.

At that point, you should have received a refund for the remaining of your previous, individual subscription.

Did the team's admin remove you from the team completely or did they choose to convert your account back to an individual one when they removed you from the team?

Also, do you see any signs of your missing files or any activity whatsoever in your events page?

Let us know more and we'll take it from there. 

[humayunmiir]

Yes. This is exactly what happened I believe. I checked my emails and I did receive a refund as well. I think the team admin removed me completely. My events page is completely blank just like the rest of my account. The only activity is "you added the app "Dropbox"

[Walter]

I see, thanks for confirming this for me @humayunmiir 

Have you tried getting in contact with your team's admin to see if they have your previous files by any chance? 

[humayunmiir]

I can't. The have blocked me from all platforms. I can't communicate with them. Is there a way to restore my account?

[Nancy]

Sorry to jump in, @humayunmiir. I can’t guarantee there’s much that can be done in this case. 

However, it may be worth opening a ticket with our support team directly. Please follow these exact steps to do this, and send me your ticket number here afterwards.

[humayunmiir]

Thanks Nancy. I am unable to submit a support ticket. The only two options I have are either chat with the automated bot or submit a request here in the community. Submitting a ticket is only an option for paid members, and I don't see a reason to get my subscription back unless I am assured all of my files and folders will be returned.

[Nancy]

Have you made sure you’re not logged into ANY Dropbox account? If you are, then you’ll see the options you’re mentioning indeed. 

You can open an incognito window on your browser and follow the steps from there.