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Hi everyone,
Does anyone know how to resolve this? When I try to open the "File" tab on my android phone it says: "Cannot Connect To Dropbox. Make sure you're online, or try again later." yet when I click on home, it shows all my latest files. I just can't get to my folders and it is driving me bonkers! I cannot upload to them either. Same problem on my tablet. I use Dropbox for work and this is causing serious problems.
I tried logging out and back in, uninstalling and reinstalling the app, checked for updates. I have full internet. What else can I do? If this doesn't get resolved quickly I'll have to switch to the dreadded OneDrive 😕
Hope someone can help!
Thank you
Tanja
Thanks for getting back to me here @Vicki Venza and for joining us @Liette!
We've had some reports of issues connecting through the Dropbox mobile app on Android. If you're not having any issues with your other applications, please try installing the beta version of the mobile app.
You can find out more info about downloading the beta app from here.
Let me know how it goes!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Hi there peeps, hope you're both well today!
Can you check out this thread here, and if you're getting this error when connected to WiFi or cellular data then please try the beta app as mentioned there.
Keep me posted with your results!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Same issue
Hi all; thanks for your reports!
I had another user having a similar issue and they resolved it by installing our beta version of the mobile app on their Android device.
Could you check if this does the trick for you too?
Thanks a bunch!
Mod note: updated link in post [last update 2023]
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Yep, now it works for me.
Thank you very much Walter, you have saved the day! I am so pleased to have full function of the app again. I didn't realize how much I depend on it before this happened. Thank you again 🙂
Getting an error on my Pixel 3A that says Cant connect to Dropbox, make sure you’re online, or try again later
Have you tried completely uninstalling the app. Shutting down the phone and then powering the phone back on to reinstall the application?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!