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Android App: Cannot Connect To Dropbox. Make sure you're online, or try again later.

Android App: Cannot Connect To Dropbox. Make sure you're online, or try again later.

TanjaArtist
Helpful | Level 5

Hi everyone,

 

Does anyone know how to resolve this? When I try to open the "File" tab on my android phone it says: "Cannot Connect To Dropbox. Make sure you're online, or try again later." yet when I click on home, it shows all my latest files. I just can't get to my folders and it is driving me bonkers! I cannot upload to them either. Same problem on my tablet. I use Dropbox for work and this is causing serious problems.

 

I tried logging out and back in, uninstalling and reinstalling the app, checked for updates. I have full internet. What else can I do? If this doesn't get resolved quickly I'll have to switch to the dreadded OneDrive 😕

 

Hope someone can help!

Thank you

Tanja

ScreenshotScreenshot

1 Accepted Solution

Accepted Solutions

Re: Android App: Cannot Connect To Dropbox. Make sure you're online, or try again later.

Walter
Dropboxer

Hi all; thanks for your reports!

 

I had another user having a similar issue and they resolved it by installing our beta version of the mobile app on their Android device. 

 

Could you check if this does the trick for you too?

 

 

Thanks a bunch!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

21 Replies 21

I can't access my files on the mobile app as it's giving me a connection error.

Vicki Venza
Explorer | Level 3

I can't access any of my files on the mobile app. I've received am error message saying I'm not connected or to try again later. I'm absolutely connected so that's not the issue.

Impossible to connect Dropbox, make sure to be online...

Maurizio56
New member | Level 2

Since a couple of days I see on my app Dropbox Basic for Android: "impossible to be connected to Dropbox, make sure to be online or try later"

Re: Android App: Cannot Connect To Dropbox. Make sure you're online, or try again later.

arbaldinger
New member | Level 2

I am getting a 'cant connect' message on Windows. There might be some kind of outage (even though their page says there isnt)...

Re: Impossible to connect Dropbox, make sure to be online...

arbaldinger
New member | Level 2

I am getting it today for the first time. No idea why...

Re: Files are inaccessible

Daphne
Dropboxer

Hello @Vicki Venza, I'm sorry to hear you're having trouble with this!

 

So I can have a better understanding of the issue you're having, please let me know the following:

  • Are you connecting via WiFi or cellular data? If you try the other do you get the same error?
  • Which OS version is your device running?
  • Which version of the mobile app is installed? 

Also, please send me a screenshot of the error just to make sure I know exactly which error you're referring to.

 

Keep me posted with your findings!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: I can't access my files on the mobile app as it's giving me a connection error.

Liette
New member | Level 2
I have same problem here. It says there is no connection possible. I must check my internet ot try again later.
But I have this now for 2 days.
And nothing wrong with my interner connection.

Re: I can't access my files on the mobile app as it's giving me a connection error.

Liette
New member | Level 2
Im using android, Samsung G8.
And it is not working with wifi or 4g.

Re: Files are inaccessible

Vicki Venza
Explorer | Level 3
I have a Samsung 7. I receive the error message on WiFi and cellular data.
I have Android 8.0.0 operating system.

Re: Unable to acces my folders

jmsantiago1
Explorer | Level 4
Hi, Walter, thanks so much for your quick answer. Your solution to upgrade to the latest beta version worked immediately. With version 193.1.2 the folders appeared instantly back !
Again, thanks so much.
Kind regards
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