Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Does anyone know how to resolve this? When I try to open the "File" tab on my android phone it says: "Cannot Connect To Dropbox. Make sure you're online, or try again later." yet when I click on home, it shows all my latest files. I just can't get to my folders and it is driving me bonkers! I cannot upload to them either. Same problem on my tablet. I use Dropbox for work and this is causing serious problems.
I tried logging out and back in, uninstalling and reinstalling the app, checked for updates. I have full internet. What else can I do? If this doesn't get resolved quickly I'll have to switch to the dreadded OneDrive 😕
Hope someone can help!
Hi all; thanks for your reports!
I had another user having a similar issue and they resolved it by installing our beta version of the mobile app on their Android device.
Could you check if this does the trick for you too?
Thanks a bunch!
Since a couple of days I see on my app Dropbox Basic for Android: "impossible to be connected to Dropbox, make sure to be online or try later"
Hello @Vicki Venza, I'm sorry to hear you're having trouble with this!
So I can have a better understanding of the issue you're having, please let me know the following:
Also, please send me a screenshot of the error just to make sure I know exactly which error you're referring to.
Keep me posted with your findings!
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!