Dropbox Business- Deleted ALL my files at end of "trial", so how do I get them back?

justjessica · ‎09-17-2021

Many years of work were deleted by my ending the "Business Trial". I need to know how to get these files back. Much of this work was done prior to adding dropbox sync. I run a small business and need my files without having to recreate them. Please help me.

Mark · ‎09-18-2021

Dropbox doesnt delete files at the end of a trial - it simply downgrades you and stops syncing.

Can you tell us exactly what you did? What is www.dropbox.com/events showing?

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justjessica · ‎09-20-2021

I simply clicked the button to stop the "business dropbox" it then offered me another 14-day free trial which I declined and then I did nothing else.... went to folders to do some work and everything was gone. I think you might be mistaken that "I did" something to cause this and it appears that all the files business dropbox attached itself to are gone.

Jay · ‎09-20-2021

Hi @justjessica, did you see any recent events as @Mark suggested to see if they were moved elsewhere?

Are they visible on the deleted files page in order to recover them to your account?

Jay
Community Moderator @ Dropbox
dropbox.com/support

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Dropbox Business- Deleted ALL my files at end of "trial", so how do I get them back?

Dropbox Business- Deleted ALL my files at end of "trial", so how do I get them back?

Re: Dropbox Business- Deleted ALL my files at end of "trial", so how do I get them back?

Re: Dropbox Business- Deleted ALL my files at end of "trial", so how do I get them back?

Re: Dropbox Business- Deleted ALL my files at end of "trial", so how do I get them back?

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