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Dropbox hangs on Android when editing text file

Dropbox hangs on Android when editing text file

Wojtek_
New member | Level 2

I love Dropbox but I have a problem editing text files on Android.
It happens every day, I want to make some note and write for a few minutes, then when I click save the message appears "the application has crashed". Very similar message I get when editing text files and switching to another window and going back to Dropbox file editor - this scenario makes Dropbox crash every time.
Some solution would be Great!!!

3 Replies 3

Nancy
Dropbox Staff

Hi @Wojtek, welcome to our forum! 

 

Can you clarify the OS version of your device, as well as the version of your Dropbox app? 

 

Did the issue occur after a specific update?

 

If you can send over a screenshot of the error as well that’d be great.

 

Keep me in the loop.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Wojtek
Helpful | Level 5

Dear dropbox ( @Nancy ) what the actual F* - I just almost got heart attack that someone hacked my account but now... it 's just your incompetence again - you allow two forum profiles to have same username and if you tag the OP (profile ID: 1813642,  https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1813642) I get  the notification (profile ID: 581054, https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/581054). Could you kindly fix your mess?

Hannah
Dropbox Staff

Hey @Wojtek, sorry if this was a cause for concern.

 

Apparently one of the usernames had a space at the end.

 

We adjusted it to differentiate the profiles better.

 

Thanks for the ping.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    Wojtek Helpful | Level 5
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