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Platinumaa's avatar
Platinumaa
Helpful | Level 5
6 years ago
Solved

Files open very slow

recently i have had issues with dropbox (db) opening files extemely slow. i figured it was my computer so i bought/installed a new 1tb solid state drive, reformatted, re-installed everything.. and it still opened slow, like 7-10 seconds per file (yes, can drive a man nuts). i decided to do a little troubleshooting and copied a file to my desktop to see if it still opened slow and BOOM.. flew open. so it looks like its dropbox that is having the issue. my dropbox folder is located on my c:. we live in the woods and have satellite for internet (not sure if that matters). windows 10, and brand new dell precision work station. windows defender is disabled (read that was an issue also). the files i mostly use are "autocad" files (.dwg)

thanks for the help!

  • Walter's avatar
    Walter
    6 years ago

    Thanks for getting back to me so swiftly Platinumaa.

    Fixing permissions won't change anything to the permissions the app was granted upon installing; the fix within the app's preferences I mentioned above is fixing the different permissions the files within your Dropbox folder have.

    Quoting from the relevant resource, this is how to install the Dropbox desktop app with admin privileges:

    1. If you already have Dropbox installed, uninstall the application.
    2. Download the Dropbox application.
    3. Open the installer.
      • Do not right-click, and do not command-click Run as an Administrator
    4. Follow the instructions in the install wizard.
      • If you’re asked for an administrative username and password, enter them or contact your administrator to sign in.
      • If you’re not asked for an administrative username and password, you’re already an admin on your computer.
    5. Complete the installation and sign in to Dropbox.

    And, yes, the 'Fix Permissions' and/or the 'Fix Hardlinks' buttons will force your files to sync anew when applied. 

    In any case, please take as much time as you need and report back with your findings. 

    Until we speak again, take care! 

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