Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

daniel72's avatar
daniel72
Explorer | Level 4
2 years ago
Solved

Folder Desappeared

Hi:

I've lost an entire folder contaning several subfolders and weighting more than 100Gb. I doesn't appear on "Deleted Files" and neither I can "Rewind" it as it is like if it didn´t exist before one hour ago when I've been working with it for years. Any tip?

Thanks in advance.

All the best.

 

restore
  • Mark's avatar
    Mark
    2 years ago

    daniel72 

    I often find the deleted folders list is not always accurate or up to date. It often populates hours or even days later. Its why I always wondered why the Events link is hidden!

6 Replies

Sort By
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Has Dropbox finished syncing the change? i.e. the deletion? It wont appear until that happens - what does it say if you mouse over your icon on status bar?

  • daniel72's avatar
    daniel72
    Explorer | Level 4
    2 years ago

    Hi Mark, yes everything appears as synced. I enter my profile on Dropbox.com and no Deleted files are diplayed and no rewind options before one hour ago. I rebooted my PC just in case... Thank you.

  • daniel72's avatar
    daniel72
    Explorer | Level 4
    2 years ago

    Hi Mark: thank you so much.  I've checked "Events" and looks like 6 hours ago someone deleted the entire folder 😱, I'm restoring everything, hope it works well. Now I wonder why it didn't appear as "Deleted" or on the "Rewind" list... but to get it back is a relief. I really apreciatre your kind help. All the best.

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    daniel72 

    I often find the deleted folders list is not always accurate or up to date. It often populates hours or even days later. Its why I always wondered why the Events link is hidden!

  • daniel72's avatar
    daniel72
    Explorer | Level 4
    2 years ago

    You're right, I didn't even know it existed LOL

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions