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I can't delete files from my account

I can't delete files from my account

maree1
Explorer | Level 3

i sometimes need to use dropbox when I'm sending acting auditions but i had to put school photos on it for a year book now it says full but i cant delete any more files to get my storage back

3 Replies 3

Jay
Dropbox Staff

Hi @maree1, thanks for bringing this to our attention.

 

What happens if you attempt to delete files from the Dropbox site?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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maree1
Explorer | Level 3
Some files don’t have the dots for me to even chose delete and I’m just going around in circles. I’ve deleted all the other ones and it still says no storage

Hannah
Dropbox Staff

Thanks for the update, @maree1, sorry to hear that.

 

Can you send us a screenshot of what you see in your account settings here?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Hannah Dropbox Staff
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    maree1 Explorer | Level 3
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    Jay Dropbox Staff
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