cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in learning how media industry leaders use Dropbox Replay? Register for our webinar here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I see an older version of my Excel files - how can I get the latest one?

I see an older version of my Excel files - how can I get the latest one?

Dzulkiewski
Explorer | Level 4
Go to solution

I have 2 excel files that I had saved on my dropbox account. This week I received a new laptop from work and when I opened the files they are a version from several months ago. Is there a way to get those newer versions? What did I do wrong that the files were not updated in my dropbox account?

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff

Hi again, @Dzulkiewski! If you check again the syncing status of your new device, does it say “Up to date”? 

 

If yes, please open your local Dropbox folder there to make sure you see the correct and updated files. 

 

If the old computer has synced everything to www.dropbox.com, then your new computer should be reflecting that, as well.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

25 Replies 25

Nancy
Dropbox Staff
Go to solution

Hey @Dzulkiewski! Welcome to our forum. 

 

To clarify, are you seeing the correct versions of your files on www.dropbox.com or are those the outdated versions, as well? 

 

When was the last time you could access the correct versions on www.dropbox.com? Can you see more details with these steps?

 

Let me know what you find.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Dzulkiewski
Explorer | Level 4
Go to solution

My old laptop had all the correct files. 

Dropbox.com and my new laptop have files that are an older version.

 

I'm waiting on my IT department to see if my laptop is still in their office, we traded them out last week. So, I started going through files that I have worked on in the last 2 months and none of them are updated on dropbox.com or the new laptop

Dzulkiewski
Explorer | Level 4
Go to solution

I followed the steps for version history and one of the files says April of 2023. I have updated that file 2 times this year. 

Megan
Dropbox Staff
Go to solution

Hey @Dzulkiewski, let me also jump in here! 

 

It sounds like you were using the app in order to update your files, right? 

 

Based on the version history of these files, there's a chance that the files haven't been updated. The app might have closed unexpectedly, ran out of space or something different might have happened that prevented these files to sync from the device to your account online. 

 

In this case you'd need to somehow reach the old device, and retrieve them from there. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Dzulkiewski
Explorer | Level 4
Go to solution

A few more questions while I try to find my old computer. I have a windows machine

 

On the new computer I downloaded Dropbox and installed it. Dropbox appears in the start menu, but when I click on I see a blue scroll wheel for 10-15sec and then nothing. Any ideas why it won't open?

 

I want to manually sync to make sure everything is all set, would that option be in the start menu that I cannot open right now?

Jay
Dropbox Staff
Go to solution

Hi @Dzulkiewski, there isn't an option to manually sync, since when the app opens, it should automatically sync the files.

 

Does the Dropbox desktop application icon appear in the system tray near the clock when you start up the app?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Dzulkiewski
Explorer | Level 4
Go to solution

It does not

I've had the new laptop for 4-5 days now and today was the first time a popup menu appeared when I updated a file on dropbox.com that told me the change was made. I'm working with a few other files to see if they update from my laptop to the website and my phone

Jay
Dropbox Staff
Go to solution

Could you check the system tray again and see if there is an up arrow that could be hiding the Dropbox icon? 


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Dzulkiewski
Explorer | Level 4
Go to solution

Nothing

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Dzulkiewski Explorer | Level 4
  • User avatar
    Nancy Dropbox Staff
  • User avatar
    Hannah Dropbox Staff
What do Dropbox user levels mean?