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Lost Folders & Files after Installing Software

Lost Folders & Files after Installing Software

Scarleg
Explorer | Level 3

I just installed Dropbox Basic and before I could anything my Desktop is missing "My Documents Folder" and I did a search and all of the files are listed within it are 5 months old.  Any idea what happened and how can I get everything back to normal.

 

Tim

1 Accepted Solution

Accepted Solutions

Re: Lost Folders & Files after Installing Software

Lusil
Dropboxer

Anytime, @Scarleg


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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7 Replies 7

Re: Lost Folders & Files after Installing Software

Jay
Dropboxer

Hi @Scarleg, thanks for messaging the Community!

 

I'm sorry to hear about this matter. It sounds like you enabled the automatic computer backup feature in the Dropbox desktop application. Could you first try disabling the computer backup from Dropbox using the steps in the above article to see if this helps?

 

Afterwards, you can move the folders and files back to their previous locations, which will also delete them from the Dropbox account online. If there are any deleted files, try recovering them from the Dropbox site.

 

Hope this helps!

 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Lost Folders & Files after Installing Software

Scarleg
Explorer | Level 3

Thank you Jay, I am putting everything back together but I have PDF files on my Desktop and if I try accessing them from the Desktop I get "Directory Name Is Invalid" but if I open Explorer and go to the same file it opens.  In both instances the file is located in the same spot.  I have a couple of Excel files in the same location and they are not affected.

 

Thanks,


Tim

Re: Lost Folders & Files after Installing Software

Lusil
Dropboxer

Hey @Scarleg, thanks for getting back to us. 

 

When you mention that the file is located in your Desktop, are you referring to your local Desktop folder or the Dropbox desktop app? 

 

If you could send us a screenshot of the error message, that would also be very helpful. 

 

Keep us posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Lost Folders & Files after Installing Software

Scarleg
Explorer | Level 3

Local Desktop Screen Shot.PNGHere you go.  It is my local desktop. If I move the pdf file to a folder it opens but if on my desktop and double click I get the above error. 

Re: Lost Folders & Files after Installing Software

Lusil
Dropboxer

Thanks for your swift reply, @Scarleg

 

Could you try rebooting your computer and letting me know if that improves the behavior?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Lost Folders & Files after Installing Software

Scarleg
Explorer | Level 3

I rebooted before I sent you the earlier message and no change.  I rebooted again after your message and it now works.  Strange.  Thank you for your help.

 

Tim

Re: Lost Folders & Files after Installing Software

Lusil
Dropboxer

Anytime, @Scarleg


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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    Lusil Dropboxer
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    Scarleg Explorer | Level 3
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