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I was working on a file, that closed out of nowhere and disappeared from my computer and dropbox, but when I look for it in the computer finder a version of it appears which says that Word found illegible content in the document, the thing is that it appears to be saved on my dropbox but when I go into the file under the name it is saved the document does not appear and it it s saved in FamilyDropbox but can't seem to get human assistance anywhere. H E L P please
Sorry to hear about this, @beatrizdlp.
If you go to your account on dropbox.com, are you able to locate and open the file in question?
Also, is it possible to send us a screenshot of the message you got from Word about the illegible content?
Thanks in advance!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hey @beatrizdlp, I'm afraid that chat is only available to paid customers. You can see more about that here.
You should be able to send us some screenshots, by clicking the camera-like icon when trying to reply back to us here. Just make sure none of your personal info is shown there.
I'd love to have a visual of the file's path, and the message you get when trying to preview it.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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