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My dropbox account is full, but it is not allowing me to delete files

My dropbox account is full, but it is not allowing me to delete files

Ace5559
Explorer | Level 3

I have dropbox open on my iMac. My account is full and not syncing. I want to delete files, but I am not seeing the option to delete or send to trash when I right click on the file. It also appears that most of my file folders are empty and others are greyed out.

How do I free up space, so I stop getting emails from Dropbox without paying for additional storage?

Thanks

1 Accepted Solution

Accepted Solutions

Re: My dropbox account is full, but it is not allowing me to delete files

Nancy
Dropboxer

Thanks for posting your question on the forum, @Ace5559.

 

As a first step, I’d like you to click here and let me know if you can delete any of your files via your web account instead. 

 

Do your folders still appear to be empty there, as well?

 

Keep me posted for any updates!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

2 Replies 2

Re: My dropbox account is full, but it is not allowing me to delete files

Nancy
Dropboxer

Thanks for posting your question on the forum, @Ace5559.

 

As a first step, I’d like you to click here and let me know if you can delete any of your files via your web account instead. 

 

Do your folders still appear to be empty there, as well?

 

Keep me posted for any updates!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: My dropbox account is full, but it is not allowing me to delete files

Ace5559
Explorer | Level 3
Thank you,
That worked. I was able to delete enough files to free up some space.
I really appreciate it!
Derek
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Top contributors to this post

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    Ace5559 Explorer | Level 3
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    Nancy Dropboxer
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