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New named Dropbox structure
I am a user of DropBox Business, on Windows 10.
Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken.
A quick look learned me that the structure had changed...
Thank you!
I came into the office today with some people saying they couldn't get on, others saying all their files were showing 0kb size. Troubleshooting, I noticed all of my files have been moved from /dropbox/client/file.pdf to /dropbox/username/client/file.pdf. So millions of files are not in their expected location.
I haven't personally had it get in my way yet, but I'm confused as to where the world was told this was going to happen, and I'm scared to death with long file names. Filename maximum is set to 256 characters on both operating systems, and that includes the folder structure. So, for example, c://user/colin/dropbox (company name)/First Last/client/filings/initial/2022/June/2022_06_30 Spreadsheet of Outstanding Invoices.xlsx is 130 characters. In a business, it doesn't take much for at least one file to magically hit 256 and not sync; we face it all the time. And now that's effectively a different number for each person—since my name is 11 characters, a space and a slash, my max is now 243.
Our office is mostly Macs, and so far everyone affected has been on a Mac. But the new root feature/bug is on the browser also, so I'm not sure that being on a Mac is related.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi LZiegler1, MrColJ, thanks for bringing this to our attention.
It sounds like your Dropbox Business team has recently upgraded to the new team space.
Your team admin would've received an email about this change and how to prepare the team for the upgrade.
You can read more about the team space in this article on the new structure for the team.
If you need any further assistance, please let me know!
another update:
after automatic update, dropbox changed settings by it owns from local to online only. So basically without our permission it deleted all our company files we had locally! now for several days we are unable to access files properly as sync is so slow as most likely most of companies have similar problems.
For "file hosting service" company, changing file structures, deleting client files stored locally, and forcing other nonsense is absolutely insane!
