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Aug. 5th Dropbox for Business Update Changed File Organization

Aug. 5th Dropbox for Business Update Changed File Organization

ggladsjo
New member | Level 2

Hello Dropbox for Business users, 

 

Did the August 5th automated system update move or change the organization of your file folders? I'm now seeing folders in the main company folder that were previously subfolders, and some main folders which have become subfolders under my user folder. Trying to figure out if this is a permanent change, or just temporary while files are being updated/synced. We are an A/E firm using AutoCAD extensively, and I'm concerned the update may have change file paths/locations, which in turn will mess up the file paths for our AutoCAD files. 

 

It seems this update was more extensive than I originally anticipated, so I'm trying to find out more information regarding changes to file organization. 


Thanks!

Re: Aug. 5th Dropbox for Business Update Changed File Organization

Mark
Super User II

Dropbox updates only literally update the software they dont move things around in your account. 

 

Have a look at www.dropbox.com/events to see who/what moved them. If you click on one of the files and 'Restore Previous Versions' it will show you more info about who/what did it. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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Re: Aug. 5th Dropbox for Business Update Changed File Organization

ggladsjo
New member | Level 2

Thanks for the link, but it doesn't appear anyone in the organization has made changes in the last 24 hours that would result in file reorganization. 

 

I just noticed I'm seeing a difference in some of the folders - rather than having the two building icon on team folders, they have a clock and appear to be empty. I'm not sure what the clock represents, as I've never seen it before and it isn't listed here; https://help.dropbox.com/files-folders/sort-preview/file-folder-symbol-icon

 

Thanks again for the quick response.

Re: Aug. 5th Dropbox for Business Update Changed File Organization

Mark
Super User II

Hi @ggladsjo 

 

Can you post a screengrab?


 


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Re: Aug. 5th Dropbox for Business Update Changed File Organization

ggladsjo
New member | Level 2

The Haines, Juneau, Ketchikan folders are empty duplicates of subfolders within the Projects team folder. 

 

ggladsjo_0-1659720484310.png

 

Re: Aug. 5th Dropbox for Business Update Changed File Organization

Rich
Super User II

@ggladsjo wrote:

It seems this update was more extensive than I originally anticipated, so I'm trying to find out more information regarding changes to file organization.


The update to the newer Dropbox Business did indeed change the location for your folders. The following help article describes it, but the short version is that your team folders were moved into the new team space, and other content (including shared folders) would have moved to the personal folder of the team member. These changes are permanent. If you were using links within your files, you'll likely need to update them to point to the new paths.

 

Can I undo the change of the Dropbox folder name, after Dropbox Business updated the file structure?

Eastsite
Explorer | Level 3

Why do you change the top folder name of Dropbox in my case from e.g.
"C:\AB\Dropbox (MUSTER)" to
"C:\AB\MUSTER Dropbox" and
How can I change the name back to "Dropbox (MUSTER)"?

 

This is a disaster. All links and connections, established in the past, are now broken. 

Why not give users the option to decide whether they want to have the new name (made up by dropbox) or keep the old name?

Re: How to undo the change of the Dropbox folder name on Windows after Dropbox Business upgrade

Eastsite
Explorer | Level 3

The whole set-up of my company is based on the Dropbox folder.
All software that builds on data from Windows files now uses invalid addresses because Dropbox changes the path name. My software is therefore flying blind at the moment. I have to set everything up again. And I am only one of x-million customers.
The reason for staying with Dropbox and not switching to OneDrive was that Dropbox understands how important file structures are, and Dropbox keeps its hands off the top folder level, unlike Microsoft. That reason no longer exists.

Re: How to undo the change of the Dropbox folder name on Windows after Dropbox Business upgrade

Jackson
Dropboxer

Hello @Eastsite, sorry to hear about your issue.

 

The Dropbox folder is named automatically, and it can not be manually renamed.

 

Each Team Admin, should have been notified prior to the upgrade, about the incoming changes.

 

You can request renaming the folder as feature, by up-voting it in our Share an Idea part of the forum.

 

Hope this clears things up.


Jackson
Community Moderator @ Dropbox
dropbox.com/support


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Re: How to undo the change of the Dropbox folder name on Windows after Dropbox Business upgrade

Eastsite
Explorer | Level 3

1) You, as the Dropbox team, write this as if it is self-evident that Dropbox customers have to deal with these deficiencies of Dropbox. This is an unsatisfactory customer support. Does Dropbox not see the problems Dropbox is causing with this renaming of the dropbox root folder?

 

2) Sorry, the button "Vote for this idea" on this site https://www.dropboxforum.com/t5/Dropbox-ideas/Renaming-Dropbox-root-folder/idi-p/230261#comments does not work. 

If the button doesn't work for me today and the button hasn't worked for the last 5 years either, then you can assume 4400 votes instead of 44 votes....

Need more support?