Use the Rewind function to get my files back

[niels75]

Hi all, 

Hope you can help me out: i have deleted all the files from dropbox (major error on my side) and I am trying to undo the damage. The Rewind function is available in my account. But when I try to use it, it says ' there was an internal dropbox error'. Is this a common message and can somebody please reassure me that this is only a temporary message? Is there anything I can do? 

There are to many files that have been deleted to do it manual file by file.  

Kind regards,

Niels (Amsterdam)

[Megan]

Hi @niels75, thanks for posting, and let's get into this! 

I suggest that you contact our Support team since you're using one of our paid plans. 

They'll be able to have a more account-specific look into this. 

Can you give it a go, and let me know your ticket number after you do? 

Thank you!