Waiting to Upload

[mweadbrock]

This happens sometimes but has happened a lot lately.  My files are not uploading to Dropbox unless I have the folder open (this is on my phone, Android). I have refreshed, deleted tons of stuff off my phone, uninstalled and reinstalled Dropbox. This happens sometimes but not ALL the time.  This is why I am hesitant to upgrade to the paid version, too glitchy. Anyone? Why does this happen (not a storage issue at all). 

[Megan]

Hey @mweadbrock , let's see what we can do here.

Can I ask if you're using an Android or an iPhone on your end? 

Do you have any pending OS updates? 

If I were you, I'd also make sure the Dropbox version is up to date, just to keep this out of the question. 

Keep me posted.

[mweadbrock]

I am using an Android. My app is the latest version and my phone is up to date. I just had to upload pictures to a folder and unless the app was open to the folder the upload just stopped. Why else would it not upload in the background?

[Megan]

I hope you're doing well @mweadbrock ! 

Do you have any battery-saving features on your phone which could disable the Dropbox app from running in the background?

Let me know!