Why can't I edit a file?

[Chandra exotik]

Hi there,

I wanted to ask, why I couldn't edit a member file that it clearly says i can edit it

looking forward to hearing from you,

thank you

[Jay · Accepted solution]

Hi @Chandra exotik, thanks for joining the Community!

Is this file inside a shared folder that is visible on your account?

Is it a file shared directly to your account? What type of file is it, and what error do you get when you try to edit it?

Any other info or screenshots would be helpful!

[Chandra exotik]

Hi Jay,

this is a shared file that has 3 to 4 members, but here says I'm the only member. the problem is once I edited this file nothing change in the owner file, any suggestion is needed. 

Thank you

[Jay]

This file is located in your root Dropbox folder, and isn't shared to any individual. Did you originally download the file they provided into your Dropbox account?

Most likely, the file you're looking for is visible only via the site on this page.

[Chandra exotik]

Thank you so much, it helped!

[Paf13]

I share my Dropbox with a family member but I am unable to open or edit any files. When I try to open a document I get a white screen with a blue box in the middle. I use an app on my iPad.
Thank you for any help.

[Megan]

Hey @Paf13, welcome to our Community! 

What's the OS of the Dropbox app installed on your device? 

Have you tried uninstalling and reinstalling the app?

If you notice the same behavior, feel free to send me some screenshots of what you see on your end. 

Thanks a lot!