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With a 300k File Limit - Does Dropbox Really Provide Business Solutions?
For many many years, I've been a Dropbox Pro member. During this time, they decided at some point, that 300,000 files is the maximum they will support. Now, I know what you are thinking. The ar...
I did not accept this as a solution (now fixed). It doesn't solve anything and is factually incorrect. At the time of your reply and this post, there is a baked in hard-limit in Dropbox that makes it unusable - and your support team refused to provide support to anyone with over 300K files. Nothing in your response you marked as the "answer" addresses this in any way shape or form. Wishing you had the answer isn't the same as providing one.
The right answer was moving to Google Drive and getting an actual business grade cloud based file sync solution in place.
Thanks for chiming in a few years too late ;). This isn't true, your suggesting people can go above 300k without issue and that a support team will help.
The support time flat out refused, many times over a period of many months to even investigate the issue unless we got our sync count below 300,000.
When your company refuses to provide support - that turns it into a hard limit.
We use Google Drive 100% internally now. We pay for a team of 10. Both their Backup and Sync and their Google File Stream applications have been amazing to work with. We've since tripled the file count and data size and never had an issue.
The one time we found a bug on Google drive, we had managers and engineers talking with us. They provided updates every week, and credited our time until the issue was resolved.
Dropbox will never be able to compare to that. I've never felt so devalued by a company and support team as I did by dropbox. Leaving was the best thing I ever did for myself and my business. I'm very vocal about this and make sure to speak my mind on the subject with every client considering Dropbox. I've influenced hundreds of purchases to your competitors and will continue doing so for a long time.
The support time flat out refused, many times over a period of many months to even investigate the issue unless we got our sync count below 300,000.
When your company refuses to provide support - that turns it into a hard limit.
We use Google Drive 100% internally now. We pay for a team of 10. Both their Backup and Sync and their Google File Stream applications have been amazing to work with. We've since tripled the file count and data size and never had an issue.
The one time we found a bug on Google drive, we had managers and engineers talking with us. They provided updates every week, and credited our time until the issue was resolved.
Dropbox will never be able to compare to that. I've never felt so devalued by a company and support team as I did by dropbox. Leaving was the best thing I ever did for myself and my business. I'm very vocal about this and make sure to speak my mind on the subject with every client considering Dropbox. I've influenced hundreds of purchases to your competitors and will continue doing so for a long time.
I am running into the same issues, with Dropbox just closing my tickets.
I found them unresponsive and so disspointed. We have been with them for many years, and this is what it has come to. I would love to know what you all switched to as I am at the point to cancel my subscription of 70 users on the account. I don't even have that many files, 800K but Dropbox can't handle that.
- Walter
Dropbox Community Moderator
Sorry to hear about this Elfreda S.!
I've passed your comments along to the expert handling your case and gave them a nudge so you should be hearing from them as soon as they have the chance to fully review it.
Moreover, I would like to assure you that such sensitive operations are always a priority and may sometimes prove to be time-consuming. All cases are unique and there is no set timeframe for completion. Having said that, if there's anything else I can do from my end, do let me know.
Thank you and apologies for any inconvenience this might have caused.
- Just to add, we currently have a team of 10 on google drive with over 1.5 million files.
We haven't had any issues since switching.
And we did internal testing of their service to 10 million files without incident. No unusual ram use. And the file sync is great for interns - it creates a new drive letter that exists only in the cloud and allows them to cache folders they care about. So they don't have to download the entire 750GB of data.I've been reading all of this because I'm trying the beta new version of Dropbox Business. I am my only team member, BUT I have over 800,000 files. ALL of these files I have on my own hardware that is raided to prevent the possibility of losing any data EVEN if Dropbox goes belly up. SO my question is this: since I do NOT sync more than 500,000 files on any one of my computers (I have a structural engineering firm and run a variety of computers for various tasks) is that why I haven't had even ONE incident with Dropbox? And these services CAN go belly up real fast without warning. I have had a few of these services over the years and far and away the worst was LiveDrive (this is the only drive service I have actually lost data with and it REALLY HURT), and OneDrive didn't work out either. I have Google drive but don't use it much. Do you think it's actually better? Thanks for the feedback.
- No matter what, unless you get below 300k they won't even speak to you.
We left for Google Drive (their File Sync is incredible for our needs, dropbox has nothing even close to that) and have millions of files - no issues. The few times I've had to use their support they escalated when needed and gave same day support.
We also use nextcloud for its advanced filtering capabilities. But, pretty much, Dropbox has the worst of the worst. The only one we ever found to be equally problematic was OneDrive.Thanks so much for the feedback, I will most definitely look into the alternatives. Really sad that Dropbox see all their Clients going and not doing anything about it. I had two tickets closed on me recently, without me even knowing they are closing the ticket. Poor poor supprt.
i've been running into a similar problem with sync.com.
i've been a early dropbox supporter since day one, always had premium plans, when they had their 2tb individual plan i was really happy, because thats basically what i need, done. nope. 300000 files limit - back then there was no hint about that, when having 2.500000 files online i almost lost all of them, because that thing wne totally bonkers.
anyways, i quit after that, and checked out sync.com - who had the same plan for less money, with no file limits, but a limited gui. their big problem was, that they dont have a search and you cant really download or share big files (because it downloads them first - and after that again - which is an absolute nightmare if you're on a mobile) and i asked them for two years why the hell its not possible to change or improve that?! and honestly i really dont get why those two companies (in my case) are not able to implement those features or get rid of those bugs. a proper business that has a dropbox account will likely exceed that file limit. i love the dropbox menu and file system and up to 300000 files its an absolute charme to work with. for now i've gone back to google drive, the only acceptable gui, file history and no issues with larger files or file limits. only downside is that their updates are linear, so if its uploading a bunch of files and you change something during that period and extensively copy or move folders - it might get little bit messy. but all in all - best bang for the buck, by far. and i've tried every f-in single other competitor. dear dropbox - the day you can handle this - please let your customers know - or your ex-customers. i really hope you can and want to change something bout those issues.Thanks for the feedback. I do love Dropbox interface as well, but their 300K file limit is a bummer. Been with them from the beginning and always had the top plans. They actually can't support small businesses, so don't even know why the try and sell it as a small business solution. We don't even have many files, and 300K files is absolutely nothing.
Dealing with the same issues here. Thnanks for sharing all this. Dropbox replied to me after 2 days then another 4 days and completely disregarded my updates and feedback regarding the issues. In fact, the message I received is below. More boilerplate responses. No explanation regarding whether that's the reason why the service just stopped working recently, despite having no issues over a month ago. Also no explanation for why only a previous version of their software will even begin to syn (but locks up eventually) . Will be moving to another service if even for "better" service and will be advising others the same. I have a month before my subscription expires. I think they are so big they don't think service matters anymore. They are pretty great at "copy and paste" help service so gotta give them credit that they have mastered that useful skill.
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- Walter
Sorry to hear about this vscript - I have passed your comments along to the team and nudged the expert handling your case, informing them on your current status - thank you for the feedback; we appreciate it whether positive or negative.
In addition, I can see that our higher level technician has provided you with an update on your email so I'd suggest that you continued directly with them via your existing ticket.
If there is anything I can help with from my end, do let me know.
Thank you for your patience on this matter.
It appears your Dropbox account contains a large amount of files. The performance of the Dropbox application starts to decline after reaching about 300,000 files. You can read more about this issue in the Help Center:
https://www.dropbox.com/help/39
One way you can speed up your Dropbox is by using selective sync. Selective sync lets you control which files and folders are being synced with your computer. Remember that if you’re having trouble accessing your files right now because of selective sync issues, your files are safe and accessible on dropbox.com.
Learn how to use selective sync in this Help Center article:
https://www.dropbox.com/help/175
Regards,
Matt