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With a 300k File Limit - Does Dropbox Really Provide Business Solutions?
For many many years, I've been a Dropbox Pro member. During this time, they decided at some point, that 300,000 files is the maximum they will support. Now, I know what you are thinking. The ar...
I did not accept this as a solution (now fixed). It doesn't solve anything and is factually incorrect. At the time of your reply and this post, there is a baked in hard-limit in Dropbox that makes it unusable - and your support team refused to provide support to anyone with over 300K files. Nothing in your response you marked as the "answer" addresses this in any way shape or form. Wishing you had the answer isn't the same as providing one.
The right answer was moving to Google Drive and getting an actual business grade cloud based file sync solution in place.
I am running into the same issues, with Dropbox just closing my tickets.
I found them unresponsive and so disspointed. We have been with them for many years, and this is what it has come to. I would love to know what you all switched to as I am at the point to cancel my subscription of 70 users on the account. I don't even have that many files, 800K but Dropbox can't handle that.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorSorry to hear about this Elfreda S.!
I've passed your comments along to the expert handling your case and gave them a nudge so you should be hearing from them as soon as they have the chance to fully review it.
Moreover, I would like to assure you that such sensitive operations are always a priority and may sometimes prove to be time-consuming. All cases are unique and there is no set timeframe for completion. Having said that, if there's anything else I can do from my end, do let me know.
Thank you and apologies for any inconvenience this might have caused.
- Just to add, we currently have a team of 10 on google drive with over 1.5 million files.
We haven't had any issues since switching.
And we did internal testing of their service to 10 million files without incident. No unusual ram use. And the file sync is great for interns - it creates a new drive letter that exists only in the cloud and allows them to cache folders they care about. So they don't have to download the entire 750GB of data.I've been reading all of this because I'm trying the beta new version of Dropbox Business. I am my only team member, BUT I have over 800,000 files. ALL of these files I have on my own hardware that is raided to prevent the possibility of losing any data EVEN if Dropbox goes belly up. SO my question is this: since I do NOT sync more than 500,000 files on any one of my computers (I have a structural engineering firm and run a variety of computers for various tasks) is that why I haven't had even ONE incident with Dropbox? And these services CAN go belly up real fast without warning. I have had a few of these services over the years and far and away the worst was LiveDrive (this is the only drive service I have actually lost data with and it REALLY HURT), and OneDrive didn't work out either. I have Google drive but don't use it much. Do you think it's actually better? Thanks for the feedback.
By the way, I can tell you all that you really must keep copies of your files on a hardware drive in a computer at your site, and it needs to be RAIDED so you have warning when a drive is going belly up so you can do a swap and KEEP ALL THE FILES ALIVE. These online services are for CONVENIENCE, but we must stop thinking they're SECURE. You have to have your own fail-safe. I know that's expensive and not terribly convenient but it 'is what it is'. There is no other fail-safe approach. I have about 30TB online, but I also have every spec of it on my own fail-safed hardware.
- Wow. Deja vu. I am on day 35 with their escalated support on exactly same issue and I'm paying for Business account. Exactly right. Over 300k files sync'd (Or Smart Sync'd btw) and Windows app goes to hell (crashing and can't recover).
Worse? They won't help you until you reduce down to 300k files.
Worse still? The only way to do that is unselect Selective Sync folders, but guess what? That erases all local files WHETHER THEY'VE SYNC'D OR NOT. That's not a typo. You lose all changes you've made to any file since last successful sync. Support won't warn you about that either btw. Search and you'll find some furious burned victims' posts.
POSSIBLE TO GET WORSE? Unfortunately so. The relinking and reindexing often required or suggested by support can take days or weeks, so imagine how many files get updated during normal work.
OneDrive and Box have even lower sync'd file number limits. I'll look closer at Google. Thx!- Jane
Dropbox Staff
