Not receiving verification email

[Megan]

Hey @Richard King, happy Thursday! 

Does the same thing happen when you try from a different browser, after adding no-reply@dropbox.com to your email's contact list? 

Let me know what you find. 

[peachtree1]

I am trying to update my email address on the account and it is asking me to verify the email address. But when I click on "verify my email" in the email that I received from dropbox, the internet browser says "can't reach the page." How do I verify the email address when the link is not working. I have tried to open the link on Chrome and Edge. 

[credentials]

I am having the same issue as mentioned by everyone else in this thread. Can you please reach out to me as well so I can get it resolved? 

Thank you

[Nancy]

Hi @credentials, and welcome to our Community! 

I've opened a new ticket for you and sent it over to the email address that's linked to your Community profile. 

Please reply back to me, when you’ve got time, and I’ll check this for you. 

Cheers!

[fvigliarolo]

I try to verify my email but no emails are receiving from dropbox. We have an antispam server, but I've already looked into logs and there is not contact from Dropbox server neither email rejecting to dropbox.

[Hannah]

Hey @peachtree1, thanks for bringing this to our attention.

This does sound like a strange issue.

Can you also try from an incognito window on Chrome and let me know if you're seeing the same thing?

Also, is it possible that you have some kind of security app/service, like an antivirus, VPN, firewall etc, that might be blocking any of these Dropbox domains?

Let me know what you find.

[peachtree1]

Thank you! Opening the link in incognito worked!

[Hannah]

Hey @fvigliarolo, thanks for bringing this to our attention.

Can I actually send you an email, so we can look into this internally?

Cheers.

[Hannah]

Perfect! Happy to see that it did!

If you have any other questions, don't hesitate to give us a shout.

Have a great day! 🙂

[GiorgiaL]

Hi,

I'm trying to update my email address.

No verification email received.

I have already checked spam and resent the verification email.

I used in the past this new email address on another account, so maybe this is the problem.

I already deleted the past account with this new email. So this email is now free.

I need to change the email address asap, need some help.

I think there is a bug in the system that is preventing the email from going to this particular address, most likely because it has been used on a separate account in the past.

Please escalate.