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I paid for the Professional plan but did not gain the space

I paid for the Professional plan but did not gain the space

Star Consulting
New member | Level 2

I paid for Dropbox professional after the 30d trail, however, my space still has the 2 gb from the basic plan and even my account results in a basic account, but my transiction exists in the billing page. (As you can see in the image above), What should i do?

StarConsulting_0-1655982124851.png

 

1 Reply 1

Re: I paid for the Professional plan but did not gain the space

Hannah
Dropboxer

Hey @Star Consulting, thanks for bringing this to our attention.

 

Do you see both an invoice for the payment and a receipt? Or just the invoice?

 

If it's just the invoice and no receipt, the payment probably never went through.

 

Are you seeing a settled Dropbox charge in your bank statement?

 

Keep me posted and we'll go from there!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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