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Dropbox Staff
Dropbox StaffStable Build 52.4.60
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Windows
Standard Installer
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Hi, I tried this latest install as when i launch Drop Box, the login screen comes up with a black box over it and even if I manage to type in my username and password, the Sign in button wont work. This still happens for me with this version.
samertmDropbox Staff
Dropbox Staff
TaiDragon wrote:
Hi, I tried this latest install as when i launch Drop Box, the login screen comes up with a black box over it and even if I manage to type in my username and password, the Sign in button wont work. This still happens for me with this version.
Thanks for letting us know about this bug. I've filed a bug report internally for it.
- samertm
What OS are you using, and what version is it?
- On macOS, you can find the version by clicking the Apple menu in the top left hand corner and choosing "About This Mac'. The version should be on the overview screen as "Version 10.x.y"
- On Windows, you can get the version by pressing Windows logo key + R, typing winver, then selecting OK.
Hi Samertm
I am using Windows 7 version 6.1 Build 7601: Service Pack 1
Thank you
Tai
- samertm
TaiDragon wrote:
Hi Samertm
I am using Windows 7 version 6.1 Build 7601: Service Pack 1
Thank you
Tai
Hey TaiDragon!
Do you think you can do the following to help us diagnose the issue?
Send us Dropbox's logs
1. Open up the File Explorer.
2. Paste this in the box in the top that shows the file path: %LocalAppData\Dropbox
3. Right click on the "logs" folder and select "Send to > Compressed (zipped) folder"
4. Email that file you just created, logs.zip, to me: samer@dropbox.com
Best,
Samer
