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Sorry for being honest, Dropbox has become a great anti-productive solution. This is the second update in a row (at least for me) that results in a huge mess : the desktop app on Windows 10 is stuck on indexing, preventing my files from being synced, and me from working normally. Instead of focusing on my job, I spend some more dozens of hours trying to fix this ****. This happens for the second time in a few weeks. Dropbox, you are abusing our trust and patience. And you push us to look for reilable alternatives.

Keeps crashing on install with new computer using Windows 10. Event logs shows cert errors with Dropbox service.

Hey there Josh_S. Thanks for reporting your experience in our Community. Any additional information or visuals of the errors you could add would be very helpful to us. Thanks in advance!

Stable Build 82.4.155 | The Dropbox Community

20 Replies

Fabio L.
Experienced | Level 12
6 years ago
Why no more release notes?
Josh_S
New member | Level 2
6 years ago
Keeps crashing on install with new computer using Windows 10. Event logs shows cert errors with Dropbox service.
Fiona
Dropbox Staff
6 years ago
Hey there Josh_S. Thanks for reporting your experience in our Community.

Any additional information or visuals of the errors you could add would be very helpful to us. Thanks in advance!
Josh_S
New member | Level 2
6 years ago
Fiona
Dropbox Staff
6 years ago
Thank you for the screenshot Josh_S.

Please try an Advanced reinstall and let me know how this goes. Thanks!
Josh_S
New member | Level 2
6 years ago
Your link sent me to the business account page and not the advanced re-install instructions. I used https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall to run the re-install. Still not syncing and Dropbox is crashing. Also noticed the following error in the event log.
Здравко
Legendary | Level 20
6 years ago
Hi Josh_S,
Take a look here. :wink:
Hope this helps.
Fiona
Dropbox Staff
6 years ago
Thanks so much for helping me fix this mistake Josh_S :speak_no_evil:

The thread Здравко provided is very helpful as well. :slight_smile:

Get back to us with the results of your Advanced reinstall.
Josh_S
New member | Level 2
6 years ago
As stated above I ran the advanced reinstall with the same results.
Fiona
Dropbox Staff
6 years ago
Sorry to hear that. :grimacing: In this case, I would like to start an email communication with the address you have associated with your Community profile Josh_S. This way I can include specialized members of our team in this issue and solve it for you asap.

Let me know if this is OK with you. Thanks!