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Can't open file

Can't open file

HaseebMIT
Helpful | Level 6
Go to solution
Hi Dropbox Community,

I am getting a weird message whenever I try to open the Excel file thru the Dropbox App on my Android ... It says
*Can't open file
We couldn't apply organizational policies due to Intune error*

Would you please help me on this?

Regards,
Haseeb
1 Accepted Solution

Accepted Solutions

HaseebMIT
Helpful | Level 6
Go to solution

Hi @Hannah & @Jay ,

 

I hope you both are doing well. 

 

I contacted Microsoft Community about the said problem. They also don't have any clue about this. 

 

So, I took a leap of faith and deleted all the Microsoft Apps from my android device and re-installed them later.

Surprisingly, it works and I am able to edit the files in my DropBox thru the android app. 🙌🏻😊

 

I am sharing this here for the whole community. 

 

Thanks & Regards,

Haseeb

View solution in original post

10 Replies 10

Jay
Dropbox Staff
Go to solution
Hi @HaseebMIT, thanks for bringing this to our attention.

Is your mobile owned by a company or managed by one?

Is this for any Excel file on your device?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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HaseebMIT
Helpful | Level 6
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No Jay!

It's my personal mobile and the file is in my Dropbox, owned by myself ... 

 

It's happening with all the Excel files ... 

Jay
Dropbox Staff
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After some brief research, this appears to be an error related to connecting to Microsoft Intune. You can try uninstalling and reinstalling Excel to see if this helps.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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HaseebMIT
Helpful | Level 6
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Uninstalling didn't help 😢

HaseebMIT
Helpful | Level 6
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Screenshot_20220317-154909.png'

Let's see if this help in figuring out the issue ... @Jay 

Hannah
Dropbox Staff
Go to solution
Sorry for jumping in here @HaseebMIT.

It looks like you might need to contact Microsoft directly, to see if there are any tips they can give you on their end.

Do let us know what happens, though, it would be really helpful, in case someone else comes across this issue.

Thanks!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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HaseebMIT
Helpful | Level 6
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Yeah sure ... I'll let you know if got something from the other end ...

Thanks for your time 🙂
@Jay and @Hannah

HaseebMIT
Helpful | Level 6
Go to solution

Hi @Hannah & @Jay ,

 

I hope you both are doing well. 

 

I contacted Microsoft Community about the said problem. They also don't have any clue about this. 

 

So, I took a leap of faith and deleted all the Microsoft Apps from my android device and re-installed them later.

Surprisingly, it works and I am able to edit the files in my DropBox thru the android app. 🙌🏻😊

 

I am sharing this here for the whole community. 

 

Thanks & Regards,

Haseeb

Hannah
Dropbox Staff
Go to solution

Thanks for the update here, Haseeb!

 

We really appreciate you keeping us in the loop regarding your issue.

 

I'm happy to see it's now resolved!

 

If you have any other questions, make sure to give us a shout. 

 

Have a great weekend and see you around the Community!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    HaseebMIT Helpful | Level 6
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