Receiving this error from chrome whenever i open chrome:

Hey folks ( office11 & chriscsullivan)! Thanks for reporting this problem here. Without you, other customers could've experienced the same issue. I have already relayed all the details of your problem to our engineering team. From this point onwards, they’ll evaluate the problem and work toward a solution. I can’t say exactly how long this will take, however, I’ll keep a close watch on the team’s progress and I will let you know more info as soon as I have an update. Thanks for your diligence and patience in regards to this matter and enjoy the rest of your day!

Chrome reporting dropbox as an incompatible application

47 Replies

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Mark
Super User II
8 years ago
Tried updating it as it says?
alarson
New member | Level 2
8 years ago
Yep, didn't fix it.
Lusil
Dropbox Staff
8 years ago
Hey there alarson!

Thanks for confirming that you’ve updated the app with Mark, much appreciated! Due to account-specific and sensitive info that’s required to troubleshoot, I’d recommend we move this discussion to email. For this reason, I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Could you please check your inbox for my latest message?

Cheers! :grin:
IainZ
New member | Level 2
8 years ago
I've having the same problem. Please advise ;-)
Mark
Super User II
8 years ago
You are going to need to log a ticket at www.dropbox.com/support and then track it at http://dropbox.zendesk.com

Note that replies will take at least a few days.
IainZ
New member | Level 2
8 years ago
That seems rather unhelpful given exactly the same issue has already been raised by somebody else. And if others are having or are going to have the same issue then there will be multiple tickets raised for the same problem.
Mark
Super User II
8 years ago
Yes there will be multiple tickets but Dropbox links them all together. Remember this is mainly a user supported forum so unless people report things in nobody can do anything about it.

You could of course wait to see if a Dropbox agent comes along next week, but, all they will do is open a ticket on your behalf as they are not part of the engineering team.

Ultimately the choice is yours, however.
Lusil
Dropbox Staff
8 years ago
Hey IainZ.

Just to ensure a few basic steps, have you updated your browser by any chance? How about switching to another browser or using incognito? Also, make sure that you’re not running any extensions.

For further troubleshooting purposes though, as Mark said, a ticket submission would be required due to sensitive and account-specific info that may be needed. However, I could also contact you via email to the email address associated with your Forum profile if that’s more preferable.

Let me know if any of the above help and if not, how you’d like to proceed. Thanks! :upside_down:
DarkRothaus
New member | Level 2
8 years ago
Same problem on my end. Started happening around a week ago.
Didn't notice that anything that actually has issues - it's just Chrome complaining that DropBox is not compatible.
Since both apps update automatically, hard to trace which update caused the issue but one of the two certainly did.
Lusil
Dropbox Staff
8 years ago
Hey DarkRothaus, sorry to hear you’re having trouble with this. Have you tried the steps mentioned (switching browsers, using incognito and ensuring that you’re not running any extensions)? Were you able to resolve your concern in the end?

Let me know of any updates on the matter and I’ll make sure to get back to you as soon as possible. Thanks!