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Dropbox desktop upload KILLS my o2 DSL connection, times out constantly (Berlin)

Re: Dropbox desktop upload KILLS my o2 DSL connection, times out constantly (Berlin)

lsopp
New member | Level 2
FIX IT

Re: Dropbox desktop upload KILLS my o2 DSL connection, times out constantly (Berlin)

Jane
Dropboxer

Hey  lsopp

 

Thanks for your detailed description & the screenshots here! 

 

To further investigate the matter with you, I’d like to ask you to raise a ticket with our team. This way, we'll be able to access your account's details and send over the relevant follow-up steps accordingly. Once you do, please let me know a ticket ID in your reply, so that I search up your request internally on our system and make sure a colleague handles it soon. 

 

Thanks in advance & I'll be awaiting your follow-up, so that we work on that together! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: Dropbox desktop upload KILLS my o2 DSL connection, times out constantly (Berlin)

lsopp
New member | Level 2

Will do.. I still need to be able to limit the upload on my mobile and my ipad...

I did a bit more research.. So I have ADSL2 + home service which is asymetrical..  so I only get about 800kbps upload 😞  I'm pretty sure I'm suffering from bufferbloat on my modem.. crappy Sagem supplied by Optus, so I can't do any QOS etc... 

found out about this when I did a Youtube upload on my PC and killed my internet download.. So I downloaded a few tools and could see my upload congesting, i.e. running at full 800kbps. Ditto when I allow Dropbox to upload photos from my mobile phone..   

Anyhow I found a way around YouTube congesting by using Chrome Inspect / Network presets or custom setting to limit the upload to YouTube..   

so now I just need something similar for Dropbox on my mobile phone and Ipad

p.s.  I wont be getting high speed NBN til late next year at this point in time ..

Re: Dropbox desktop upload KILLS my o2 DSL connection, times out constantly (Berlin)

lsopp
New member | Level 2
**bleep** I think I had a case open already and I just raised another.. here is the lastest one with all the details above.. #7061724

Re: Dropbox desktop upload KILLS my o2 DSL connection, times out constantly (Berlin)

lsopp
New member | Level 2
Woot it **bleep** my d*mn that is not a swear word FFS hahahaha
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    lsopp New member | Level 2
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    Jane Dropboxer
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