cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you are transferring a single drive, a team or an entire organization, Movebot's cloud migration tool has been built to make your Dropbox migration simple - learn all about it here.

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I upgraded my Dropbox account, and now I can't locate my files.

I upgraded my Dropbox account, and now I can't locate my files.

MoMo9
New member | Level 2

Hi. I upgraded my phone and tried to access files from my Dropbox. None were there. My old phone still had them. So I uninstalled Dropbox from my old phone thinking it would appear in my new phone. No such luck. My new and old phone have no files now in Dropbox. How can I retrieve them?

1 Accepted Solution

Accepted Solutions

Re: New phone

Mark
Super User II

You are logging in to the wrong account @MoMo9 - unfortunately we cannot see what email was linked to your account as you logged out on the old phone. Can you restore a backup to find out?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

1 Reply 1

Re: New phone

Mark
Super User II

You are logging in to the wrong account @MoMo9 - unfortunately we cannot see what email was linked to your account as you logged out on the old phone. Can you restore a backup to find out?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
Need more support?