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Syncing icons on the files in the Dropbox folder have changed

Syncing icons on the files in the Dropbox folder have changed

johnrinek
Helpful | Level 6

Hello
The Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that contains files that are both Online Only files and Available Offline files is showing a cloud icon, when it should be showing a white circle with a green checkmark and green outline. I think the Finder Extension is confused. Is there a way to reset the Finder Extension so the icons show correctly without changing the Online Only or Available Offline settings that I have for my files/folders? I do not want to change the statuses of my files/folders, I just want the icons to indicate the statuses correctly. Thank you.
Mac 10.14.6
Dropbox 152.4.4880

163 Replies 163

Frennys
Explorer | Level 4

Dea All, since a few days I noticed that my dropbox app installed on Windows 11 behaves in a different way than usual. First, I no longer have the solid green dots in my off-line files but white-green dots, moreover the interfaces also changed (I had a menu to select off-line and online sync but now the comments are in the main preference menu). Any explanation? I am sure my explanation wasn't very clear, sorry. 

Hannah
Dropbox Staff

Hey @Frennys, thanks for posting to our Community.

 

Would you mind sending over some screenshots of the changes you see? 

 

That way we can get a better understanding and a visual of what you mean.

 

Thanks in advance!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Hannah
Dropbox Staff

Hey @johnrinek, thanks for taking the time to post here!

 

Are you seeing the green check mark in the white circle on files as well, instead of just folders?

 

Would you mind sending over some screenshots, explaining what you see, so we can have a visual as well?

 

Also, is syncing up to date on your Dropbox app? You can hover over the Dropbox icon in your menu bar, to check.

 

Thanks in advance.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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jackprest
Explorer | Level 4

Hi All,

 

I've recently had an issue where folders and individual files that are stored locally in my dropbox folder (in finder) are showing up with the "green tick on white background" not the "green tick on green background" as I would expect. I have to click on the file and "Make Available offline" to get the correct green tick to show. This is all for files that are 100% available and stored on my hard drive in local storage.

 

Also folder which previously showed the "green tick white background" as they held files both stored locally and online only are now showing up as the online only cloud icon. See the below file structure where everything in the folder "2022-07" is stored locally. All the files further in those folders down to individual files have the same "green tick on white background". You can also see my older "zzzTemplates" folder is still "solid green tick". The folder "2022" is also showing up as a cloud online only when it 

Screen Shot 2022-07-20 at 9.50.01 am.png

The same thing happens for all new files I move into dropbox via finder.

 

I spoke with dropbox support and they were useless spent half an hour going in circles for them to then tell me that the "green tick white background" no means available online and offline, so trying here to see if anyone has the same experience, knows this is true or any other help.

 

I have reinstalled dropbox to latest version. Specs below:

Macbook Pro 14,3

OSX Mojave 10.14.6

Dropbox Build v152.4.4880

 

 

Hannah
Dropbox Staff

Hey @jackprest, thanks for reaching out.

 

Since there's a new version of the Dropbox app out today, would you mind updating the app, to see if you see the same thing?

 

Thanks.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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jackprest
Explorer | Level 4

Thanks for the reply @Hannah . Yeah latest build 152.4.4880 just installed again to double check. Still the same issue. 

William F.5
Helpful | Level 6

Yes, the new system of having two types of green synced icon is incredibly frustrating. For some reason, I have folders that are solid green and folders that are hollow green (even though they are completely local), and I have files that are solid green and files that are hollow green. Yet there is no difference between how I synced them in the first place or how I've used them since then. All of these files and folders are fully local.

 

I got the following description of the distinction from a Dropbox chat, and it makes NO sense to me:

 

>>

A file with the available icon (white background with a green tick), means that the file is downloaded to your PC/Mac. Files in this state have been made available by opening the file with a double click or using a 3rd party app.

 

A file with the online-only icon (grey background with a white cloud), means that the file is online-only and is merely a placeholder file which takes up close to zero bytes on your PC/Mac.

 

William F.5
Helpful | Level 6

Sorry, I pasted the wrong section of my chat. I meant to post this part:

 

>>

A file with the available offline icon (green background with a white tick) means that the file is downloaded to your PC/Mac. Files in this state have been made available offline by right clicking the file and selecting Make available offline.


A file with the available icon (white background with a green tick) means that the file is downloaded to your PC/Mac. Files in this state have been made available by opening the file with a double click or using a 3rd party app.

michela6
Explorer | Level 4

Hello everyone
I would like to know why the icons associated with dropbox files have changed: from green with a white check mark (so that the file or folder is fully synchronized and saved locally) they have become white with green ticks (therefore that the folder contains a mixed files and folders available offline and online only, but all files are marked with this icon, not just folders!)
is it a bug? Will the icons return to the way they used to be? I would like to restore the old icons, then sync locally

Thank you all!

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