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Email invoice automatically

Email invoice automatically

Chen O.
New member | Level 1

Hi,

Is there an option to send the invoice to my email each month?
Please tell me it's possible....

Thanks,
Chen

Latest Update
Emmet
Community Manager

You can easily access and download all of your invoices in the Billing tab of your Dropbox account. You can find out how to do so here: https://help.dropbox.com/accounts-billing/payments-billing/invoices-receipts.

 

At the moment, only annual subscriptions will receive the an email receipt after each payment. Please note, we have passed your request to the Billing team, we regularly re-review ideas and will update you if anything changes.

Status changed to: Not for right now
107 Comments
poiuztrewq
Helpful | Level 5

Hi @Emmet This is very disappointing to hear.

 

1. I am on annual payment terms and am NOT getting an invoice.

 

2. Manually downloading it each time is not feasible for a company with a full billing department. I need these invoices to show up automatically without someone always checking for them.

Megan
Dropbox Staff
Hey there, @poiuztrewq, how are you today? 

I'd be happy to look into this internally. I just wanted to make sure you don't mind me sending you an email so we can continue working there. 

Let me know!
poiuztrewq
Helpful | Level 5

Hi @Megan of course, but I had already filed a ticket with the ID 14096546 and received a reply that this is not possible.

Thanks!

Megan
Dropbox Staff
Thank you for reaching back to me, I hope you enjoyed your weekend! @poiuztrewq

I had a look into your exchange with our support agent. 

I assume you checked your email address for the invoices, right? Is it possible that someone else is the "billing admin" and has put in their billing info, hence getting the email on their end? 
poiuztrewq
Helpful | Level 5

Hi @Megan would you mind contacting me privately?

Megan
Dropbox Staff
Happy Monday @poiuztrewq

No problem at all!

I just sent you an email, so feel free to have a look into your inbox. 

Cheers.
mathydv
Helpful | Level 5

Unbelievable that this is STILL not possible after almost 8 (!!!) years.
This is one of the easiest things to implement, but I have the general feeling that Dropbox is ignoring most of the user complaints or feature requests, since I'm following quite some topics on the forum.

bravus8
Explorer | Level 4

We have multiple Dropbox subscriptions on monthly billing and need to share pdf invoices with our finance department every month. 

 

An automatic pdf invoice each month would be a huge time saver.

GlyphCZ
Explorer | Level 3

Email an invoice. 

I wonder how it is possible to ignore such huge amount of requests through years. I do not know, so just put it on the home screen at least. And do not tell us that’s not possible. I think this behavior should be illegal. 

 

The first email was sent in 1971. Should I be worried about our files when they're being looked after by people who can't arrange for PDF invoices to be sent automatically in 2023?

 

I pay. I want my receipt. When you go to the store, they don't send you across the street to pick up your receipt in there. THEY GIVE IT TO YOU. Just implement it. Do not lie it is not possible.

ryanengland
New member | Level 2

It's the year 2023. We have self driving cars. We've launched rockets the size of skyscrapers into the sky. But we can't get Dropbox to email a copy of an invoice.

 

They are doing this purposefully to cause inconvenience in the hope that we'll give in and commit to an annual subscription. I won't, nay, can't commit to a company for a year, when they can't even sort a simple email out.

 

Every single month I have to login and get the invoice. And every month, I look at how easy it is to move to a competitor, it's getting easier by the month. Shame on Dropbox.

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89 votes received Status: Not for right now