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Blank login screen with newly-installed Dropbox on Windows 10
Hi
After installing Dropbox (Dropbox 58.4.92 Offline Installer) and launching it I am stuck with a blank 'Set Up Dropbox' screen, unable to provide credentials. Main screen says 'Waiting to be linked to Dropbox account'. This is a new Dropbox install on a new Windows 10 laptop.
After skimming through forums and this ressource I have made sure of the following : No proxies installed, Defender firewall turned off, no virus scan or anti virus active, Malwarebytes turned off, ISP router firewall turned off.
I am at a loss hoping someone can help me.
Thanks a million!
16 Replies
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- Jane
Dropbox Staff
Hi Jane, I am having the same issue and have tried all the solutions I could find which includes all of the above steps as well as performing the advanced removal steps on your documentation.
If resolved please share the steps so that I can attempt to resolve my issue.
- Jane
- When initiating this ticket I was trying to connect from my office.
In the meantime, I tested logging in from home to check if the problem was router related.
It probably was as I didn't have the blank page problem at home.
Nevertheless I did not log in at home as I wanted to have it work at the office.
I replicated the settings of my router (same router, same ISP) at my office as at home (firewall off), to no avail.
I even put my laptop in the DMZ. Didn't work.
Finally I got it working by disconnecting my laptop and tethering it to my smartphone.
I got the screen as expected and connected.
I am now back on my ISP connection and it works.
There definitely is a design problem of your end. My setup is a plain vanilla ISP router modem with no specific setup.
Thanks anyway ! Hello
Same issue on Microsoft Windows 7. Dropbox version 58.4.92.
Have tried on both Internet connection at work and at home.
Regards
Jason
Hello Jane
So far I have uninstalled DropBox, Shut Down the PC, restarted PC and reinstalled DropBox using the offline installer link you provided. Antivirus was disabled during this reinstallation process.
Reinstall completed successfully and the "Set Up Dropbox" dialog window appeared, but it is corrupted (either shows as black or contains other artifacts).
I have tried minimizing the window and then showing it again but it is still corrupted so the username/password/sign-in buttons cannot be seen.
I have tried the sign-in procedure both on my work Internet connection and my home Internet connection.
Regards
JasonHello Jane
Just a quick update, I have managed to sign-in to DropBox by guessing my way through the sign-in screen (which I cannot actually see due to being either black or otherwise corrupted). I referred to the same screens on another working computer to help.
It at least shows that it is just the graphical elements which are at issue, rather than the actual functionality.
Perhaps this will help with producing a fix.
Also please note that I tried resetting the IE browser so see if that would help with the graphics issue, as this did resolve a similar issue with Skype sign-in in the past. Alas, it did not resolve he issue with DropBox.
Regards
Jason
- Jane
Hello Jane
Here is a screenshot of what the DropBox sign-in screen looks like. the content is actually there, it is just not visible. I was able to sign in by guessing my way around the screen.
Regards
Jason
