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Re: Dropbox Icon missing Windows 10

Dropbox Icon missing Windows 10

Alex M.76
Explorer | Level 4
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I fired my laptop up a couple of days ago and I noticed that the dropbox icon in the taskbar was missing.  I checked task manager and dropbox is running theres just no icon and if I kill the task and double click on the dropbox exe it loads the app but does not show the Icon so I am unable to check my settings or anything else.  Oddly enough it is still working fine on my main desktop.

I have completely uninstalled dropbox and reinstalled a couple of times but there is no change to my issue. 

Also, when I launch the installer, after it has downloaded the dropbox files via the installer it doesn't actually launch the install process to let me input my user account or link my files but if I check task manager it shows that dropbox.exe is running.

I am somewhat confused, can anyone help?

 

I have checked my AV and no issues there but I would assume if it was something to do with AV it would stop the app from being loaded

55 Replies 55

Yi P.
New member | Level 1
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New surface pro 4 same thing after install Dropbox no tray icons anyone got a solution yet?

Jason A.5
New member | Level 1
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You may need to reinstall Dropbox. I had the same issue after upgrading windows 7 to 10. See here: https://help.dropbox.com/syncing-uploads/icons-missing

 

Michael S.225
New member | Level 2
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The headache with reinstalling dropbox comes when you try to resynch your existing dropbox...

Lori L.9
New member | Level 2
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Hi, I had this same (infuriating!) problem and fixed it thusly:

Right click on the systray area 

select Properties

then select Notification area > customize

At the top there is a link to "Select which icons appear on the taskbar"

Go in there and toggle whatever setting you see for your dropbox icon.

Exit out -- should be fixed.

 

In my case the dropbox icon was set to "on" and I toggled it off. After exiting the dialog, I had my dropbox icon back in the "show hidden icons" area. I repeated the above and toggled the dropbox icon back to "on" and now it is back in my systray where it belongs.

I hope this helps someone.

Lori

 

Hugo N.2
New member | Level 1
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Lori L.July 11, 2016 14:18:

That did the trick for me! Thanks - weird as it is: on is off

Erica D.2
New member | Level 1
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Thanks Lori L sorted!

 

Laura H.28
New member | Level 1
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I've managed to get it on my taskbar, but how do we get it on the Windows 10 quick access so I can open my Dropbox when I'm in other programs?

Les E.1
New member | Level 2
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Hi, Dropbox Icon keeps disappearing every time there is Window 10 Update. I have to reinstall Dropbox every time. Anyone else have this problem, or knows a solution?

Hoovey
New member | Level 2
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Solution: as of Sep 15 2018, right click on taskbar in windows, select "Taskbar settings," and scroll down to section "Notification Area," and select "Select which Icons Appear on the Taskbar." here you should see DROPBOX and can turn it on! 

Jane
Dropbox Staff
Go to solution
Thanks for letting us know what worked for you @Hoovey! I’ve made sure to accept your last comment as the Best Answer, so that other users facing the same behavior could reference it in the future. 
 
Please don’t hesitate to reach out to us here again in case you have more thoughts or questions in the future. Take care until then! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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