Dropbox attachment in gmail

[erlend w.]

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , with the same dropbox and google account, on an other android phone (android 11 )or an android tablet, there is no problem. Both phones have the same app version of gmail

[Marko Grubac]

I have the same problem, and a lot of other people and Dropbox knows that. They should wix this problem immediately

[Marko Grubac]

Still having this problem. Is there anybody there who can help us?
Dropbox??

[erlend w.]

Complete silence!! No solution in sight from dropbox??

[RMadruga]

Nothing. I've been exchanging mails with suport, but so far just basic questions concerning everything we have already tried.

[Marko Grubac]

They gave same answers to me as well. I hope they will show up with some answers?
Dropbox??

[VickiBurbank]

I'm not very techie so don't know the OS on my phone or the dropbox app version.  I have tried attaching files from my laptop and they will only allow me to attached a link, versus attaching the file.  I don't know if both of these changes happened at the same time or not but might get that is that case.

[Marko Grubac]

Anything?

[RMadruga]

Got this answer:

Richard, Jul 24, 2023, 3:56 AM PDT:

Hi Rita!
 
Thank you for the confirmation! Just to inform you that the issue appears to be exclusive to Android Devices, However, because the Outlook app is working, I suspect this might be a Google issue rather than Dropbox, however, I am more than happy to bring this to the attention of Android Developers and seek clarification on the issue if that is something you wish to proceed with?
 
Best
Richard
The Dropbox Team

[erlend w.]

A lot of community members would like to see a SOLUTION to this attachment problem.

[Sam DBX]

Hi all,

Just to let you know that our team is looking into this, and we'll update you as soon as we have news.

Thanks for your patience!