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I can’t edit my Word documents on my iPad. I used to be able to do this.

I can’t edit my Word documents on my iPad. I used to be able to do this.

DBox User
Explorer | Level 3

I used to be able to open files on my iPad and edit in Word.  I couldn’t create a new Word document which was fine.  Now I can’t edit existing files in any way that I can figure out.

4 Replies 4

Re: I can’t edit my Word documents on my iPad. I used to be able to do this.

Jay
Dropboxer
Hi @DBox User, thanks for posting on the Community!

Could you describe the behavior you're getting when attempting to edit the files via the Dropbox mobile app?

Are these doc or docx files you're trying to edit?

Any other info or screenshots would be helpful!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: I can’t edit my Word documents on my iPad. I used to be able to do this.

DBox User
Explorer | Level 3

Thank you so much.  It is docx files… I open the file and see the manuscript.  If I touch the screen it jumps to a slightly larger version.  But it never shows the cursor and there is no option to “download as Word.”  I did find an option for “edit” with Word 
Web version, but still no cursor.  

DBoxUser_0-1626087847948.jpg

 

Re: I can’t edit my Word documents on my iPad. I used to be able to do this.

Jay
Dropboxer
What happens if you tap the third icon on the bottom right, with the square and arrow in it?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Re: I can’t edit my Word documents on my iPad. I used to be able to do this.

DBox User
Explorer | Level 3

Oh my goodness...problem solved!  THANK YOU for your generous help!

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    DBox User Explorer | Level 3
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    Jay Dropboxer
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